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Open nowPosted 13 days ago

Senior E-commerce & CRM Executive

MyCareersFuture94,028 open roles

Pay
SGD 4,000 – SGD 5,200 a month
Where
Central, Singapore
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Your applicationOpen nowSenior E-commerce & CRM ExecutiveMyCareersFuture · Central, Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 13 days ago

The posting

1. E-commerce Execution

  • Support the planning and execution of online campaigns (e.g. promotions, seasonal sales, product launches)
  • Build and maintain campaign timelines and trackers
  • Work closely with the design team for banner and creative asset creation
  • Prepare clear briefs including banner sizes, copy, deadlines, and placement requirements.
  • Grow online sales and other crucial online KPIs for the Singapore market.
  • Support ad-hoc e-commerce and system-related tasks as required

2. TikTok Shop Seller Centre Management (Very Important)

  • Manage product listings on TikTok Shop Seller Centre
  • Process and monitor orders end-to-end, order confirmation, fulfilment coordination, returns/refunds, and resolving order-related disputes or buyer queries
  • Support affiliate programme management: onboarding and communicating with affiliates/creators, tracking commission structures, and monitoring affiliate-driven sales performance
  • Coordinate LIVE stream selling operations, including scheduling, host briefing, and working with hosts/creators (including LOA and commission terms where applicable)
  • Monitor TikTok Shop campaign participation (e.g. flash sales, vouchers, GMV Max) and ensure listings comply with platform policies and category requirements
  • Track TikTok Shop performance metrics (GMV, conversion, affiliate contribution) and flag issues or optimisation opportunities to the E-commerce Manager

3. CRM Execution (Online & Offline)

  • Execute CRM campaigns for both online and offline customers across Email, Push Notifications, and SMS using CleverTap
  • Work closely with the Marketing team to align CRM communications with ongoing brand, retail, and promotional campaigns
  • Work with Design team for eDM creation

Requirements

  • Bachelor's degree in Business, Marketing, or a related field.
  • 2 - 3 years of experience in eCommerce, CRM, or related roles
  • Experience with Tiktok Seller centre management (MUST)
  • Good communication skills and ability to work with regional teams (Important)
  • Experience with Analytics tools is a must (GA4 and PowerBI)
  • Comfortable working with spreadsheets and data
  • Strong attention to detail and ability to manage multiple tasks
  • Willingness to learn and take ownership of execution tasks
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