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Open nowPosted yesterday

Senior Engineer, Customer Support (Technical)

MyCareersFuture91,045 open roles

Pay
SGD 5,500 – SGD 7,500 a month
Where
North-East, Singapore
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Your applicationOpen nowSenior Engineer, Customer Support (Technical)MyCareersFuture · North-East, Singapore

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Share of postings closed within
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  2. 3.5%3 days
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  4. 14.6%14 days
  5. 34.1%30 days
This job: posted yesterday

MyCareersFuture median: 1 days open

The posting

As part of the Aftermarket Product & Support function, the Senior Engineer, Technical Support plays a key role in helping customers maximize the performance, reliability, and productivity of K&S wire bonding solutions. You will serve as a trusted technical expert, providing regional support to customers and K&S field teams while collaborating closely with global engineering and product teams to solve complex technical challenges and deliver exceptional customer outcomes. This role is based in Singapore.

Responsibilities:

  • Serve as the regional technical expert for K&S wire-bonding products, providing advanced troubleshooting and technical support to customers, Sales, and Field Service teams.
  • Deliver technical guidance on product applications, training, processes, and best practices to support customer success and equipment performance.
  • Investigate product-related issues, identify root causes, and work closely with product and engineering teams to drive effective solutions and continuous improvement.
  • Assess customer needs and recommend product upgrades, coordinating implementation and deployment across the region.
  • Create, review, and communicate technical bulletins, alerts, and support documentation to ensure field teams have timely and accurate information.
  • Support the introduction of new products by establishing site readiness requirements and ensuring the availability of tools, materials, and technical resources.
  • Coordinate and support product retrofit activities, including logistics, documentation, progress tracking, and corrective actions when required.
  • Provide hands-on support at customer sites to resolve complex technical issues and ensure a high level of customer satisfaction.
  • Perform other duties and projects as assigned.

Qualifications:

  • Degree or Diploma in an engineering-related discipline.
  • At least five years of work experience in the semiconductor assembly manufacturing industry is preferred.
  • Knowledge of wire bonding technologies with process application experience is an advantage.
  • Competent in Microsoft Office and able to effectively use diagnostic tools, such as oscilloscopes and encoder alignment tools.
  • Strong technical troubleshooting and problem-solving skills, ideally within semiconductor equipment, electronics, automation, or a related industry.
  • Excellent communication and stakeholder management skills, with the ability to work effectively with customers and cross-functional teams.
  • Customer-focused mindset with the ability to manage multiple priorities in a fast-paced environment.
  • Willing and comfortable to travel internationally up to 20-40% of the time to support customers, field teams, product deployments, and business needs across the region.

Company Overview

Founded in 1951, Kulicke and Soffa Industries, Inc. (NASDAQ: KLIC) specialize in developing cutting-edge semiconductor and electronics assembly solutions enabling a smarter and more sustainable future. Ever-growing range of products and services supports growth and facilitates technology transitions across large-scale markets.

Please refer to the website for more details: www.kns.com.

Equal Opportunity

Kulicke & Soffa recruits on the basis of merit (such as skills, experience or ability to perform the job), regardless of age, race, gender, religion, marital status and family responsibilities, or disability.

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