The posting
About the role
Join a growing technical team where you'll work on real-world enterprise projects to provide technical support across pre-sales, solution implementation, testing & commissioning, troubleshooting and after-sales services.
Work Week: 5 Days Salary Range - $4.5K - $5K
Key responsibilities
- Lead technical discussions with customers and consultants
- Design integrated security and networking solutions
- Prepare technical proposals, specifications and compliance documents
- Develop network diagrams and solution architectures
- Support tenders, POCs, demonstrations and presentations
- Lead, coach and develop the technical team
- Manage resources, workload and technical capabilities
- Drive technical certifications and continuous improvement
- Oversee implementation, professional services and technical support
- Manage technical escalations and ensure SLA and service quality
- Work closely with system integrators, consultants and end users, and delivering innovative solutions for various types of environments and businesses.
Requirements
- Diploma or Degree in Engineering, Electronics, IT, Networking, Security Systems or related field
- 2–5 years' relevant experience in security systems, networking, systems integration or technical support
- Experience preparing technical proposals, solution documentation and network diagrams
- Experience leading or mentoring a small technical team
- Strong presentation and communication skills
- Comfortable engaging with technical and non-technical stakeholders
- Familiar with B2B tenders, procurement and project environments
- Good English communication skills



