The posting
Key responsibilities:
- Provide Level 1 support for core business applications including Warehouse Management System (WMS), Electronic Data Interface (EDI), and Transport Management System (TMS)
- Manage change requests and support IT project implementation for core applications, including requirement gathering, System Integration Testing (SIT), User Acceptance Testing (UAT), and production deployment
- Liaise with internal and external stakeholders to gather, analyse, and document business requirements
- Perform system troubleshooting, root cause analysis, and coordinate issue resolution with vendors when required
- Provide end-user support including onboarding/offboarding, device setup, and troubleshooting of PCs, printers, and mobile devices
- Support and maintain servers, wireless networks, LAN switches, and overall network connectivity
- Maintain accurate inventory records for IT assets and software licenses
- Assist in IT procurement, documentation, and compliance tracking
Skills & Competencies:
- Diploma or Degree in Computer Science, Information Technology, or related field
- Minimum 2 years of experience in Level 1 application support and software project implementation
- Good understanding of Microsoft 365 environment and Windows-based PC support
- Basic knowledge of LAN, WAN, networking concepts, and server environments
- Strong analytical and problem-solving skills with ability to work independently and multitask
- Good written and verbal communication skills in English
- Experience in warehouse or logistics environments with exposure to WMS and TMS is an advantage
Employee Benefits:
- Medical Insurance (Group Term Life/ Group Personal Accident/ Inpatient/ Outpatient & Specialist)
- Dental benefit
- Health Screening
- Various incentives and allowances
- Birthday/ Newborn/ Marriage voucher
- Internal and External training will be provided
- Daily transport provided to/from lakeside mrt
- Hybrid work arrangement
- Air-conditioner working environment i.e warehouse in cold room
- Recognition Awards – Long Service, Employee of the month
- Annual leave entitlement starts from 10 days, extended paternity leave, paid sick leave during probation
- In-house flash sales and staff discounts/ rebate (Baker & Cook, Plank, Udders, all triple plus brands)
- Referral Rewards up to $1,200 for every successful placement
*subject to eligibility criteria or if applicable



