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Open nowPosted 2 days ago

Senior Guest Service Ambassador/Guest Service Ambassador

MyCareersFuture94,028 open roles

Pay
SGD 2,200 – SGD 3,100 a month
Where
West, Singapore
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Your applicationOpen nowSenior Guest Service Ambassador/Guest Service AmbassadorMyCareersFuture · West, Singapore

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Share of postings closed within
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  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 2 days ago

The posting

THIS IS A 2-YEAR RENEWABLE / CONVERTIBLE CONTRACT ROLE.

At the Singapore Discovery Centre (SDC), a member of Defence Collective Singapore Limited (DCS), we are dedicated to providing an immersive and engaging experience for all our visitors. As a Guest Experience Ambassador, you will play a crucial role in ensuring that every guest leaves with unforgettable memories and a deeper understanding of our narrative. This position will report directly to the Executive for Guest Experience.

Responsibilities:

  • Represent DCS by creating exceptional experiences for our guests.
  • Build rapport with visitors, managing their needs and expectations throughout their visit.
  • Engage guests by delivering informative narrations and explanations on our exhibits, attractions, and activities.
  • Perform operational duties across various stations including ticketing, memberships, retail, exhibitions, attractions (e.g. Laser Tag, Escape Room, and Crossfire Blaster), iWERKS theatre, and mascot appearances.
  • Prepare and facilitate fun indoor and outdoor activities for guests.
  • Provide the first level of service recovery when necessary.
  • Handle monetary transactions and ensure accurate daily collections.
  • Respond to telephone and email inquiries promptly and professionally.
  • Conduct routine checks and basic corrective measures to maintain the serviceability of exhibits, facilities, and equipment.
  • Opportunities for tour guiding are available, with training provided.
  • Conduct engaging and informative guided tours for permanent galleries and all special, thematic, and travelling exhibitions.
  • Ensure proper handling of daily monetary transactions and compliance with financial procedures.
  • Always prioritise guest safety. Attend to guest safety, including responding to emergencies and administering first aid when necessary.
  • Respond promptly and professionally to guest enquiries and feedback, including service recovery when needed.
  • Manage correspondence via the SDC’s official enquiry channels, ensuring timely and accurate responses.
  • Collect and relay visitor feedback, contributing to service improvement initiatives and operational refinements

Requirements:

  • ITE or Diploma in Tourism, fresh graduates can apply;
  • Extremely hands on environments, needs to be proactive as well as pragmatic in decision making;
  • Customer-centric mindset with a passion for delivering exceptional service;
  • Enthusiastic about learning and performing a variety of tasks;
  • Patient and tactful when handling challenging situations;
  • Enjoy interacting with people from diverse backgrounds;
  • Comfortable speaking to audiences of varying sizes;
  • Excellent time-management skills with some decision-making ability;
  • Can-do attitude, strategic thinking, with a passion for new products and solutions;
  • Strong numerical and analytical skills and attention to details;
  • Excellent organisational and time management skills;
  • Good written, verbal communication and presentation skills;
  • Able to perform shift work/weekends when required

Why Join Us:

  • Be a part of a meaningful mission to educate and inspire through the Singapore’s stories and exhibits.
  • Enjoy a dynamic, inclusive work environment with opportunities to lead and grow.
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