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Open nowPosted 17 days ago

Senior / Guest Service Assistant (Bell Desk)

MyCareersFuture94,028 open roles

Pay
SGD 2,200 – SGD 2,400 a month
Where
Central, Singapore
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Your applicationOpen nowSenior / Guest Service Assistant (Bell Desk)MyCareersFuture · Central, Singapore

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 17 days ago

The posting

Responsibilities:

  • Greet guests upon arrival and departure and assist with their luggage.
  • Collaborate closely with the Front Office team to provide courteous and efficient service to guests.
  • Establish rapport with in-house and long-staying guests, offering assistance as needed.
  • Respond efficiently and tactfully to guests’ requests and enquires, including hotel facilities and services, as well as general information beyond the hotel (e.g. local attractions, transportation options, dining recommendations, etc.).
  • Liaise closely with Reception on guests’ arrival and departure.
  • Make courtesy calls to guests.
  • Stay well-versed and updated on all tourists related information, events and conferences.
  • Manage guest baggage storage, as well as the delivery of parcels and correspondence.
  • Maintain accurate records by updating the movements log including delivery of luggage, parcels to guest rooms, and baggage stored or retrieved.
  • Ensure the lobby, driveway, and luggage storage areas are kept clean and presentable at all times.
  • Stay informed about the day’s events within the hotel and assist guests or visitors with directions and relevant information as required.
  • Oversee and maintain smooth traffic flow at the hotel driveway
  • Requisite and keep stock of promotional materials for daily operations.
  • Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

Requirements:

  • Minimum Secondary school education or equivalent; hospitality experience preferred.
  • Strong customer service and communication skills with a friendly and professional attitude.
  • Good knowledge of local attractions, transport, and dining options to assist guests effectively.
  • Ability to handle luggage and perform standing/walking duties.
  • Team player who can coordinate with Front Office and other departments.
  • Neat and well-groomed appearance with a service-oriented mindset.
  • Willing to work rotating shifts, weekends, and public holidays.

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.

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  4. Every reply, sorted

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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