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Open nowPosted 17 days ago

Senior / Guest Service Executive

MyCareersFuture94,028 open roles

Pay
SGD 2,800 – SGD 3,300 a month
Where
Central, Singapore
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Your applicationOpen nowSenior / Guest Service ExecutiveMyCareersFuture · Central, Singapore

  1. YouYes, apply to this one.

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 17 days ago

The posting

Responsibilities

  • Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries.
  • Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled within three rings.
  • Handle cashiering functions and adhere to the residence’s Standard Policies & Procedure.
  • Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
  • Possess a good understanding of all hotel room types, rates, and availability, and identify upselling opportunities, enhancing guest experience while optimising room revenue.
  • Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
  • Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
  • Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
  • Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.
  • Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

Requirements

  • Minimum Diploma in Hospitality, Tourism, or related field.
  • Prior experience in Front Office or Guest Services preferred.
  • Strong communication and problem-solving skills to handle guest enquiries and feedback effectively.
  • Leadership qualities with the ability to guide and support team members.
  • Well-groomed and professional in appearance and conduct.
  • Willing to work rotating shifts, weekends, and public holidays.

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.

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