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Open nowPosted 16 days ago

Senior IT Delivery Manager (AI/Automation) - #1611

MyCareersFuture94,028 open roles

Pay
SGD 7,000 – SGD 8,000 a month
Where
Singapore
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Your applicationOpen nowSenior IT Delivery Manager (AI/Automation) - #1611MyCareersFuture · Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 16 days ago

The posting

Scope

  • Actively manage and interact with customers to assist on product services, queries, and relationship building.
  • Monitor progress and obtain updates on incident resolution, providing timely updates to tenants.
  • Conduct regular reviews on incident resolution rates and service request fulfilment turnaround, identifying opportunities for continuous service improvements.
  • Communicate advisories requested by product teams and issue timely maintenance notifications.
  • Build standard templates, knowledge bases, and AI‑enabled chat/response tools to enable staff to respond to enquiries efficiently and effectively.
  • Collate feedback and statistics across different channels, applying analytics and automation to advise product design/engineering on improvements and new features for roadmap planning.
  • Participate in process development, monitor outcomes, and provide feedback to ensure processes are fit for purpose, especially from the customer’s perspective.
  • Review customer service requests, ensure quality of delivery, and prioritize deliverables.
  • Perform overall management of managed services: service delivery and operational deliverables (IT infrastructure and software applications).
  • Manage day‑to‑day production activities, ensuring business operations run smoothly and effectively.
  • Implement ITIL service management and security measurement to meet SLA requirements.
  • Govern adherence to incident management and change management processes.
  • Monitor, control, and support service delivery, ensuring systems, methodologies, and procedures are in place and followed.
  • Handle vendor management, ensuring deliverables meet standards and timelines.
  • Perform regular operational reviews, leveraging automation and AI‑driven monitoring tools to identify and implement service improvements.
  • Explore and deploy AI/automation solutions (e.g., workflow automation, predictive analytics, intelligent monitoring) to enhance efficiency, reduce manual intervention, and improve customer experience.
  • Perform other miscellaneous duties as directed by management.

Requirements

  • Degree or Diploma in Computer Science, Computer or Electronics Engineering, Information Technology, or related disciplines.
  • Minimum 5 years working experience as an application lead.
  • Self‑driven and able to work in a team and independently to deliver results.
  • Strong understanding and aptitude in service management.
  • Working experiences or understanding of the following will be an added advantage: Scrum/Kanban ITIL best practices AWS/Azure/Google Cloud services Atlassian suite of products AI/automation tools for IT service management (e.g., RPA, AI chatbots, predictive monitoring, workflow automation).
  • Experience in managing multiple vendors; excellent stakeholder engagement and communication skills.
  • Excellent organisational and time management skills.
  • Ability to adapt to new technologies, including AI‑driven platforms and automation frameworks.
  • Proactive in communicating problems and needs.
  • Empathetic, analytical, and possessing outstanding communication/interpersonal skills.
  • Prior experience with Atlassian products, Jira, Scrum, and Kanban will be a good advantage.
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