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Open nowPosted 2 days ago

Senior IT Operations Officer

MyCareersFuture94,028 open roles

Pay
SGD 2,500 – SGD 4,500 a month
Where
West, Singapore
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Your applicationOpen nowSenior IT Operations OfficerMyCareersFuture · West, Singapore

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7.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
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  2. 3.4%3 days
  3. 7.9%7 days
  4. 14.2%14 days
  5. 34.1%30 days
This job: posted 2 days ago

The posting

Role Overview

The Senior IT Operations Officer for IT Operations Center (ITOC) is responsible for providing 24×7 operational support for mission-critical systems, acting as the first point of contact for IT incidents, alerts, and service requests, and ensuring end-to-end service availability and SLA adherence.

This role operates on a 12-hour rotating shift, delivering continuous monitoring, incident management, and operational support across infrastructure, applications, and business systems.

The System Engineer will play a key role in incident resolution, alert management, system monitoring, and operational governance, ensuring service continuity and high operational standards in line with defined SLAs and SOPs.

Key Accountabilities

  • Maintain end‑to‑end service availability
  • Ensure timely incident response and resolution within SLA
  • Perform accurate ticket logging, classification, and escalation
  • Respond to alerts within defined timelines (e.g. <15 minutes)
  • Conduct effective shift handovers
  • Handle high-volume operations (calls, incidents, alerts)

Job Responsibilities & Duties

  • Service Desk & Support: users call handling and perform first-level troubleshooting and escalation
  • Incident Management: Monitor and respond to system, network, and application incidents, Log and manage incidents/service requests, Coordinate incident calls & communication
  • Monitoring & Alert Management: Perform real-time system monitoring, Respond to alerts within SLA, Execute recovery via SOP/runbooks
  • Operational & Mailbox Support: Monitor shared mailboxes 24×7, and handle operational tasks (e.g SQL scripts, account unlocks)
  • Data Centre & Security: assessment and endorsement of access request
  • Shift Operations: Perform structured shift handovers
  • Any other relevant duties as and when assigned.

Key Job Competencies

  • Strong analytical and troubleshooting skills
  • Effective communication & stakeholder management
  • Ability to work under high pressure
  • Strong adherence to SOPs and processes
  • High attention to detail and Team player with shift-based mindset

Role Requirements

  • Diploma / Degree in IT, Computer Science, or related discipline
  • 1–3 years in IT support / Service Desk / NOC / SOC (Level 1)
  • Fresh graduates with relevant internship exposure may be considered.
  • 24×7 rotating shift (12-hour shift pattern), Required to support weekends, public holidays, and night shifts
  • Onsite role at command centre (no work-from-home arrangement)
  • Able to handle high-volume, real-time operational workload
  • Senior and Lead roles are available for qualified candidates

Skills Required

  • Basic knowledge of Servers, networks, operating systems
  • Familiarity with Windows / Linux environments, SQL / scripting
  • Experience in Incident handling, Alert monitoring
  • Familiarity with Linux and the VI editor command-line.
  • ITIL Foundation knowledge is preferred
  • Automation or scripting knowledge is preferred
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