The posting
Primech A & P is seeking a dedicated (Senior) IT Support Executive to join our team. You will be responsible for providing technical assistance, troubleshooting, and support for hardware and software issues within the organization.
Responsibilities:
- Provide Level 2 IT support to HQ staff by resolving technical issues and offering technical guidance/training.
- Install, configure, and maintain software, hardware, and network systems.
- Monitor and update the enterprise software.
- Conduct routine maintenance, updates, and backups to ensure system performance and security.
- Plan and conduct routine reviews on system security logs and deliver reports on IT security.
- Manage user accounts and permissions, ensuring proper access rights are granted.
- Hardware and software inventory management and procurement.
- Other ad-hoc duties assigned.
Requirements:
- Diploma or Degree in an IT-related field such as Computer Science and Information Technology.
- Minimum 1 year experience in IT support or related positions.
- Proficiency in programs such as Active Directory, Microsoft 365 and common enterprise applications.
- Knowledge of cybersecurity best practices.
- Relevant certifications in IT support or related fields would be advantageous.
- Strong analytical and problem-solving skills.
- Good communication skills, with the ability to explain technical issues to non-technical staff.



