Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 27 days ago

Senior Manager, Business & Service Excellence [WSD]

MyCareersFuture94,028 open roles

Pay
SGD 5,900 – SGD 9,440 a month
Where
Central, Singapore
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSenior Manager, Business & Service Excellence [WSD]MyCareersFuture · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 27 days ago

The posting

The Senior Manager will play a pivotal role in driving service excellence across the Workforce Services Division, ensuring high standards of service delivery and continuous improvement.

Public Enquiries/MP Appeals Case Management

Manage the end-to-end handling of public enquiries and Member of Parliament (MP) appeals cases, ensuring timely and accurate responses that meet organisational standards. Monitor case progress, coordinate with relevant stakeholders to resolve complex cases, and maintain proper documentation for reporting purposes.

Reporting and Updates

Develop and maintain regular reporting frameworks to track service performance metrics, case outcomes, and operational updates. Prepare and present reports to management and relevant stakeholders, translating data into actionable insights to support decision-making and continuous service improvement.

Internal Checks and Customer Satisfaction Surveys

Design and conduct internal quality checks to ensure consistency and accuracy in service delivery across the division. Administer and analyse customer satisfaction surveys, identifying trends and areas for improvement to enhance the overall customer experience.

Audit Management

Coordinate internal and external audit processes, ensuring the division's operations meet compliance standards and organisational policies. Manage audit findings, and ensure various teams implement corrective action plans in a timely manner.

Knowledge Management

Establish and maintain a robust knowledge management system to capture, organise, and disseminate institutional knowledge across the division.

Staff Awards and Recognition

Manage the end-to-end process for staff award nominations and recognition programmes, including coordinating submissions, maintaining records, and ensuring timely communication to stakeholders.

Key Competencies

· Service excellence and service quality management: Demonstrated ability to drive service quality initiatives, manage appeals and feedback processes, and implement improvements based on data and customer insights.

· Analytical and reporting skills: Proficiency in compiling, analysing, and presenting operational data and reports to support management decision-making.

· Audit and compliance management: Strong understanding of audit processes, risk management, and regulatory compliance, with experience in coordinating internal and external audits.

· Knowledge management: Experience in developing and maintaining knowledge repositories, and organisational learning resources.

· Stakeholder engagement: Strong interpersonal and communication skills with the ability to work effectively across teams and with external parties.

· Organisational and project management skills: Ability to manage multiple workstreams concurrently, prioritise effectively, and meet deadlines in a fast-paced environment.

Preferred Qualifications

· Background in public service, social services, or employment-related services

· Familiarity with CRM systems and case management tools

Successful candidates will be offered a contract in the first instance and may be considered for an extension or be placed on a permanent tenure.

Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against MyCareersFuture's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MyCareersFuture's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.