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Open nowPosted 8 days ago

Senior Manager, Hotels

MyCareersFuture94,028 open roles

Pay
SGD 8,500 – SGD 9,500 a month
Where
Central, Singapore
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Your applicationOpen nowSenior Manager, HotelsMyCareersFuture · Central, Singapore

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The clock on this job

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7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
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  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 8 days ago

The posting

Job Summary

The Senior Manager is responsible for overseeing the front office day-to-day operations of our multi-hotel 5-star resort. This role requires a dynamic leader with excellent guest service skills, strong ability to manage a diverse team and the capacity to ensure seamless and luxurious experiences for all guests. The candidate must have a strong passion for hospitality and guest services with a deep understanding of front office operations and the ability to uphold the resort’s prestigious reputation.

Primary Responsibilities

Leadership & Management:

  • Manage and supervise the front office team, including reception and concierge services, across multiple hotels within the resort.
  • Develop and implement training programs to ensure high standards of service rendered to all guests.
  • Ensure the front office team comply with resort’s policies and procedures, including safety and security protocols.
  • Maintain knowledge of emergency procedures and ensure the team is trained accordingly.
  • Attend and contribute to management meetings; provide insights on front office operations.
  • Schedule and monitor the shift work of the team to ensure coverage at all times.
  • Foster a positive and collaborative work environment.

Guest Services & Operational Excellence:

  • Oversee the daily operations of the front desk, including guest check-in/out, rooms allocation and payment process.
  • Ensure exceptional guest experience from check-in to check-out; resolve guest complaints and concerns promptly and effectively.
  • Handle VIP guests and high-profile clients, ensuring personalized and discreet services.
  • Coordinate with housekeeping, maintenance and other departments to ensure room readiness and guest satisfaction.
  • Monitor and maintain the front office's operational efficiencies and implement improvements or new initiatives, where necessary.
  • Manage and optimize the use of property management systems (PMS) and other relevant technologies.
  • Act as the primary point of contact between the front office and other departments, ensuring seamless communication.

Financial Management:

  • Assist in the preparation and management of the front office budget.
  • Monitor revenue generation, including upselling opportunities and room rates management.
  • Ensure accurate billing and payment process, minimizing errors and discrepancies.

Requirements

  • Bachelor’s degree in Hospitality Management, Business Administration, or related field is preferred.
  • Minimum 5 years of experience in front office operations, with at least 3 years in a management role within a luxury or 5-star hotel/resort setting.
  • Experience managing multi-hotel or large-scale resort operations will be an advantage
  • Strong leadership and team management abilities.
  • Excellent communication and interpersonal skills.
  • Proficiency in property management systems (PMS) and front office software.
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