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Open nowPosted 16 days ago

Senior Network Support Engineer

MyCareersFuture94,028 open roles

Pay
SGD 6,000 – SGD 8,500 a month
Where
Central, Singapore
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Your applicationOpen nowSenior Network Support EngineerMyCareersFuture · Central, Singapore

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 16 days ago

The posting

Technical Support & Operations

  • Provide Tier 3 technical support for customers' enterprise network infrastructure.
  • Act as the final technical escalation point for complex incidents beyond Tier 1 and Tier 2 support.
  • Perform advanced troubleshooting, fault isolation, patching and root cause analysis to restore services within agreed service levels.
  • Work closely with engineers and customers to resolve technical issues and provide timely updates.
  • Open, manage, and drive TAC cases with principal vendors until successful resolution.
  • Coordinate with vendors during critical incidents and product defects.
  • Collaborate with Customer Success Managers to meet contractual service deliverables and operational requirements.

Training & Technical Development

  • Plan, develop, and deliver technical training sessions for Tier 1 and Tier 2 engineers to enhance their technical competency.
  • Design and maintain structured training materials, laboratory exercises, and hands-on workshops covering enterprise networking and security technologies. Develop and execute test plans for new software releases, patches, and hardware platforms.
  • Assess engineers' technical proficiency and recommend development plans to address knowledge gaps.
  • Develop and maintain technical documentation, standard operating procedures (SOPs), knowledge base (KB) articles, troubleshooting guides, and best practices.
  • Keep the engineering team informed of operational best practices through the training sessions.
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