The posting
(1) Service operations
- Rationalize and manage support services coverage and provision in a cost-efficient way for back of house service operations including but not limiting to the following:
- Linen Inventory and laundry services
- Kitchen operations and food services
- Inventory Management of medical consumables, sundries, equipment etc
- Environmental Hygiene and Housekeeping
- Landscaping and ground maintenance
- Establish clear service agreements outlining scope, cost and responsibilities. Work with stakeholders to monitor and manage the quality of outsourced services.
(2) Operation Excellence
- Conceptualise and implement frameworks that support operational excellence across company services.
- Develop, review and implement sustainable operational standards, SOPs and programmes.
- Identify and execute opportunities for improving operational efficiency and productivity in operations.
- Collaborate with clinical leads and centre managers to ensure smooth operations that meets regulatory and licensing standards.
- Drive initiatives and collaboration to reduce waste and improve client service and staff productivity.
- Drive initiatives and collaboration to create value for customers and Organisation. Work with relevant taskforces/workgroups to devise and establish plans, workflows for emergency preparedness, haze management, business continuity management and infectious diseases outbreak management etc.
- Participate in the workplace health safety and emergency preparedness efforts.
- Contribute to care and service innovation by supporting new models of care and collaboration with stakeholders.
(3) Service Quality and Customer feedback management
- Develop and implement service quality initiatives in collaboration with stakeholders to build a strong service culture and enhance customer satisfaction. Oversee customer feedback management, ensuring timely response and closure of issues in collaboration with stakeholders.
- Lead efforts to identify and address service quality gaps and drive continuous improvement in service delivery.
- Monitor and report on service quality performance.
(4) Operating Environment and Technology
- Ensure that the operating environment is conducive, safe, and compliant with all regulatory, infection control, and safety standards, supporting high-quality care for customers and a positive work environment for staff.
- Collaborate with stakeholders to ensure alignment of physical infrastructure, equipment, and IT systems with operational, clinical, and service delivery needs.
- Oversee the planning, procurement, deployment, and readiness of equipment and systems to support seamless operations and service excellence.
- Provide operational input into space planning, renovations, and environmental improvement projects to maintain a safe, efficient, and resident-centric setting.
- Partners with IT and relevant stakeholders plan, implement, and integrate technological systems that enhance workflow efficiency, communication, data management, and service tracking, e.g NOK Apps
- Support the exploration and adoption of smart and assistive technologies that improve customer experience, enhance staff productivity, and provide operational insights.
(5) Projects - Lead, coordinate and monitor a variety of projects including:
- Operational process reviews
- Service quality improvement
- Responsible for the operational readiness planning of new facilities and services. For new facilities: o Consolidate, coordinate, and getting ready back of house services to meet operational readiness timeline o responsible for the daily operations including budgeting, review of operational workflows, data analytics, training and overall performance.
(6) Budget Management and Reports
- Support the HOD in planning and managing P&L budgets, ensuring effective cost control and resource allocation in line with organisational priorities.
- Monitor expenditure across operational functions and identify opportunities for cost efficiency and value creation.
- Review financial performance regularly, analyse variances and implement improvement plans.
- Prepare and submit monthly reports on budget performance, key operations metrics and progress of assigned initiatives and projects.
- Provide data-driven insights to inform strategic and operational decision-making.
(7) Others
- Prepare and submit monthly reports on projects and key areas of responsibilities. Undertake other duties and responsibilities as assigned by the reporting officer from time to time.
- Assist in preparation of event venue as and when the need arises.
Requirement:
- Min Bachelor’s Degree in Business Administration / Healthcare Management
- At least 8 years in managing operations with supervisory experience.
- Experience in leading teams, handling customer feedback and planning with quality experience.
- Candidate with relevant work experience in healthcare have an advantage.
All qualified candidates please send your resume to [email protected]
Anna Chen jiaxin CEI No: R25157621 Recruit Express Pte Ltd EA License: 99C4599
