The posting
The Senior Project Manager will be responsible for leading major business transformation projects across FGV's F&B and entertainment operations.
The role will focus on Business Process Re-engineering,Data Analytics, Automation, Robotics and Internet of Things (IoT), with the objective of improving operational efficiency, reducing manpower dependency, enhancing customer experience and building a more data-driven organisation.
Job Responsibilities:
1. Business Process Re-engineering
- Review and analyse existing business and operational processes across F&B and entertainment operations.
- Identify inefficiencies, duplication, manual processes, operational bottlenecks and opportunities for improvement.
- Lead Business Process Re-engineering (BPR) initiatives across front-of-house and back-of-house operations.
- Develop and implement improved workflows, SOPs and operating models.
- Evaluate existing manpower-intensive processes and identify opportunities for digitalisation and automation.
2. Data Collection & Analytics
- Establish systematic data collection processes across FGV's F&B and entertainment businesses.
- Identify key operational, financial, customer and performance data required for management decision-making.
- Consolidate data from POS systems, reservations, karaoke systems, membership platforms, inventory systems and other operational platforms.
- Analyse sales, customer traffic, product mix, labour productivity, inventory movement and outlet performance.
- Develop management dashboards and performance reports.
- Identify trends and patterns that can improve revenue, cost control and operational efficiency.
- Translate data into performance KPIs for individual outlets and business units.
3. Automation& Robotics
- Spearhead the adoption of automation and robotics initiatives across FGV's F&B and entertainment operations.
- Identify suitable processes for automation, including repetitive, labour-intensive and high-volume activities.
- Evaluate emerging technologies including service robots, cleaning robots, automated kitchen systems, inventory automation and smart ordering solutions.
- Conduct feasibility studies and cost-benefit analyses for proposed automation projects.
- Work with technology vendors and solution providers to develop pilot programmes.
- Lead implementation, testing and commissioning of automation solutions.
4. Internet of Things (IoT) Management
- Lead the development and implementation of IoT solutions across FGV's outlets and facilities.
- Identify opportunities to connect equipment, systems and operational assets through IoT technology, including:
(a) Equipment monitoring
(b) Energy management
(c) Temperature monitoring
(d) Refrigeration
(e) Asset and inventory tracking
- Develop dashboards for real-time monitoring and alerts.
- Work with technology partners to integrate IoT devices with existing business systems.



