The posting
About the Role
The Project Manager will support corporate service functions and be assigned to one of two key workstreams:
- Supporting a strategic Business Process Outsourcing (BPO) programme covering grants, finance, HR administration, accreditation, programme administration, and customer engagement services.
- Managing the migration of records from an existing Documents & Records System to a Whole-of-Government Records Management Product while overseeing business-as-usual project activities.
Core Responsibilities
Programme & Project Delivery
- Plan, manage and monitor project activities, timelines and budgets.
- Ensure timely and quality delivery of milestones across assigned workstreams.
Stakeholder Management
- Collaborate with internal teams and relevant stakeholders to align requirements, resolve issues and achieve project objectives.
Risk & Issue Management
- Identify, assess and escalate risks and issues.
- Implement mitigation measures to maintain project progress.
Governance & Reporting
- Produce and present project status reports, updates and supporting documentation for management and stakeholder review.
Change Control
- Manage change requests.
- Assess impact to scope, cost and timelines.
- Ensure proper documentation and approvals are maintained.
Quality Management
- Review project deliverables against acceptance criteria.
- Ensure outputs support programme objectives and quality expectations.
Operational Project Support
- Oversee ongoing business-as-usual project activities.
- Maintain operational continuity while supporting records migration initiatives.
Qualifications & Experience
- Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field.
- Minimum 7 years of relevant project management experience in complex programmes involving multiple stakeholders.
Essential Competencies
- Proven experience managing ICT or digital projects in a structured project management environment.
- Ability to drive teams and stakeholders towards common objectives without direct authority.
- Capability to manage competing priorities and resolve disagreements constructively.
- Strong analytical, organisational and problem-solving skills.
- Ability to identify root causes and make sound decisions under pressure.
- Proactive approach to risk identification and mitigation.
- Effective in ambiguous and rapidly changing environments.
- Consistent delivery across multiple concurrent workstreams.
- Strong stakeholder relationship management and expectation management skills.
- Excellent verbal and written communication abilities.
Preferred Competencies
- Familiarity with government ICT governance and procurement frameworks, including public sector statutory requirements.
- Familiarity with government records management practices or Whole-of-Government digital platforms.
- Experience with BPO programme management systems and outsourcing operations.
- Familiarity with AI tools for productivity improvement and task automation, including responsible AI principles relating to privacy, fairness and transparency.
- Proficiency in Microsoft Power Platform (e.g. Power BI), SharePoint Online, or workflow management tools such as JIRA / JIRA Service Management.
- Ability to derive insights from data and communicate findings effectively.
- Experience with agile methodologies and iterative project delivery.
- Product-oriented mindset with focus on user outcomes, end-to-end ownership and alignment of project work to business objectives.



