The posting
- Be the client's/patient's dedicated point of contact throughout their journey (before, during and after every visit), building rapport and remembering preferences (e.g., preferred name, language, dietary and privacy needs, PA or family contacts).
- Greet clients by name, escort them, keep them comfortable and informed, and minimize waiting. Look after accompanying guests and arrange transport, parking or refreshments as needed.
- Handle requests promptly and discreetly, anticipate needs before they become issues, and follow any concern through until it is resolved.
- Work closely with various internal health wellness discipline to ensure clients are comfortable and well taken care of throughout their sessions.
- Coordinate session bookings, room and equipment readiness, and client flow.
Requirement
- Experience in a premium or luxury service environment (e.g., private healthcare, luxury hospitality, private banking, concierge).
- Experiencing in working with high-net-worth clients is an advantage - to anticipate service needs.
- Polished, warm and discreet, with excellent spoken and written English, strong organization and composure under pressure.
- Comfortable with sales conversations, and quick to learn new systems, equipment and medical terminology. Genuine interest in health and wellness.



