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Open nowPosted 9 days ago

Senior Service Coordinator (East)

MyCareersFuture94,028 open roles

Pay
SGD 3,000 – SGD 4,500 a month
Where
Singapore
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Your applicationOpen nowSenior Service Coordinator (East)MyCareersFuture · Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 9 days ago

The posting

  • Attend to customers enquires / complaints through phone / email / fax and ensure that necessary actions are taken and followed through.
  • Receive, prepare, and generate quotation / charges for customers, Job Order Processing (JOP).
  • Schedule and prioritize service request from customers.
  • Liaise and coordinate with field service engineers, sub-contractors, customers, and other related authorities / parties to ensure service are completed within agreed timeline and to customer’s satisfaction.
  • Keep and track service history and follow up with customer account to confirm satisfaction.
  • Maintain accurate service records, including service reports upon completion, customer feedback, and ensure they are well documented and uploaded to the system.
  • Provide regular customer account updates and reports to the Service Manager, Assistant Service Manager or Lead Coordinator.
  • Monitor recurring issues, complaints, and propose process improvement to enhance service quality.
  • Identify opportunities for additional service offering, follow-up services, regular services, equipment upgrade based on customer needs.
  • Ensure high level of customer satisfaction through proactive service planning and communication.
  • Support customer audits, inspections and provide supporting document when necessary.
  • Prepare service request form / purchase order for vendors / sub-contractors.
  • Prepare shipping form for delivery of items.
  • Reservations and bookings of air tickets.
  • Prepare and draw materials / parts for subcontractor or Technician / Engineer.
  • Raise purchase requisition to obtain accessories, installation materials or parts which are required in the project / service jobs.
  • Ensure all work schedule records, filing systems and documentations are kept in order.
  • Coordinate and maintain schedules for projects and service works for all the service personnel.
  • Handle all equipment warranty claims.
  • Perform other ad-hoc duties as assigned by the Manager.
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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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  • Who got the interview, and who heard nothing

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The numbers game

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