Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 22 days ago

Senior Service Engineer

MyCareersFuture94,028 open roles

Pay
SGD 3,500 – SGD 7,000 a month
Where
West, Singapore
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSenior Service EngineerMyCareersFuture · West, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 22 days ago

The posting

Position Summary

Reporting to the Department Manager, Senior Service Engineer leads the day-to-day operations of the service team, ensuring efficient and high-quality service delivery to customers, while supporting the Parts team in achieving sales targets through technical input and customer engagement. The incumbent also supports the sales team on tender submissions, providing technical input into equipment proposals.

• Supervise and coordinate the service team's daily work to achieve service quality, productivity and customer satisfaction targets.

• Ensure service jobs are completed to manufacturer and Principal repair standards, and that warranty claims are submitted accurately and on time.

• Support the Parts team in identifying and converting parts sales opportunities arising from service work.

• Support the sales team with technical input on tender proposals.

Job Description

1. Service Delivery & Team Supervision

i Supervise and coordinate the service team's daily work schedule and job assignments to ensure timely, quality completion of service jobs.

ii Ensure repairs and servicing are carried out in accordance with manufacturers' and Principals' repair standards and guidelines.

iii Provide hands-on technical guidance to service technicians and handle escalated or complex technical issues.

iv Monitor workshop equipment, special tools and service vehicles to ensure they are adequate, safe and well maintained.

v Prepare and submit warranty claims to Principals in a timely manner and maintain proper supporting documentation.

vi Ensure timely completion of any reworks or service campaigns required by Principals.

vii Track and report service KPIs (e.g. job turnaround time, customer satisfaction) to the Department Manager.

2. Support for Parts Sales

i Work closely with the Parts and Sales team to flag servicing opportunities that translate into parts sales, such as identifying worn or faulty parts during service jobs.

ii Support cross-selling and up-selling of parts to customers during service visits.

iii Provide technical input to the Parts team on product application and compatibility.

iv Assist the Parts team in following up with inactive customers on servicing needs.

v Maintain strong relationships with customers to gather market information to stay ahead of competition.

3. Support for Golf Equipment Sales

i Support the sales team in preparing technical proposals for tenders, including recommending suitable equipment configurations.

ii Provide technical input on equipment specifications and application suitability during tender preparation.

iii Assist in compiling technical documentation required for tender submissions.

iv Liaise with Principals, where required, to obtain technical and product information to support tender proposals.

4. Quality & Customer Service

i Ensure service records and technical documentation are properly maintained and secured against misplacement or unauthorised removal.

ii Address customer feedback or complaints relating to service quality, escalating unresolved issues to the Department Manager.

iii Support implementation of T&I Quality and Service Standards at the operational level.

5. Team Supervision & Development

i In charge daily manpower scheduling within the service team.

ii Provide on-the-job coaching and identify training needs of service technicians, feeding into the Department's training plan.

iii Support onboarding of new service team members.

iv Provide input into performance reviews of service team members, for the Department Manager's endorsement.

6. EHS and Housekeeping

i Maintain proper housekeeping and discipline within the workshop to improve operational efficiency while upholding the Company's image.

ii Ensure observation of safety precautions and practices at all times to minimise risk to self and others, and damage to equipment and the workplace.

Job Requirements • Diploma/Degree in Mechanical/Engineering discipline or equivalent

• Minimum 8 years of service experience, including experience supervising technicians.

• Familiarity with OEM/Principal warranty and service standards.

• Working knowledge of sales processes and contract terms, sufficient to support the Parts and Sales team effectively.

• Good knowledge of Environment, Health and Safety (EHS) requirements.

• Proficient in MS Office applications

• Proficient in using SAP Business Warehouse (BW) for service/sales information

• Proficient in using CRM for opportunity tracking

• Proficient in English, proficiency in an additional Asian language is an advantage

• Strong problem-solving, analytical and organisational skills, with the ability to prioritise and manage multiple tasks simultaneously.

• Good communication, interpersonal, and influencing skills

• Proactive, self-motivated and able to work independently

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against MyCareersFuture's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MyCareersFuture's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.