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Open nowPosted 12 days ago

Senior ServiceNow & GCP Cloud Engineer

MyCareersFuture94,028 open roles

Pay
SGD 10,000 – SGD 13,000 a Monthly
Where
Singapore
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Your applicationOpen nowSenior ServiceNow & GCP Cloud EngineerMyCareersFuture · Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 12 days ago

The posting

Job Overview

We are looking for a Senior ServiceNow & GCPCloud Engineer to provide L3 support, administration, troubleshooting,and solution delivery across enterprise ServiceNow and Google Cloud Platformenvironments.

The candidate should have strong hands-on experience in ServiceNow,GCP, ITSM, CMDB, enterprise integrations, and production support, withthe ability to independently troubleshoot complex technical issues and performroot-cause analysis.

Key Responsibilities

  • Provide L3 technical support for ServiceNow and GCP environments.
  • Configure, administer, and troubleshoot ServiceNow applications and modules.
  • Support ServiceNow ITSM processes including Incident, Problem, Change, Request, and CMDB.
  • Troubleshoot ServiceNow workflows, scripts, integrations, APIs, and production issues.
  • Support GCP services such as Compute Engine, GKE, Cloud Storage, BigQuery, IAM, VPC, Monitoring, and Logging.
  • Perform RCA and implement permanent solutions for recurring incidents.
  • Develop and maintain ServiceNow workflows, Business Rules, scripts, and integrations.
  • Support REST/SOAP API and enterprise application integrations.
  • Monitor system performance, availability, and capacity.
  • Implement automation to improve operational efficiency.
  • Coordinate with infrastructure, application, security, DevOps, and cloud teams.
  • Participate in production deployments, change management, and release activities.
  • Prepare technical documentation, RCA reports, and operational procedures.
  • Provide technical guidance to L1/L2 support teams.

Mandatory Skills

  • 7+ years of experience in IT infrastructure or enterprise application support.
  • Strong hands-on experience with ServiceNow.
  • Strong knowledge of ServiceNow ITSM and CMDB.
  • Experience with ServiceNow scripting, workflows, and integrations.
  • Strong L3 production support and troubleshooting experience.
  • Hands-on experience with GCP Cloud.
  • Knowledge of cloud networking, IAM, security, monitoring, and logging.
  • Experience with REST/SOAP APIs and enterprise integrations.
  • Good knowledge of JavaScript for ServiceNow customisation.
  • Strong understanding of ITIL processes.
  • Excellent troubleshooting, RCA, communication, and stakeholder-management skills.

Preferred Candidate Profile

Candidates should be hands-on Senior/L3 Engineerswith strong experience in:

ServiceNow + GCP + ITSM/CMDB + L3 ProductionSupport + Integrations + Troubleshooting + Automation

Good to Have

  • ServiceNow CSA/CIS certification.
  • GCP certification.
  • ServiceNow Discovery and Service Mapping experience.
  • IntegrationHub experience.
  • DevOps, CI/CD, and automation knowledge.
  • Terraform/IaC experience.
  • Python or Shell scripting.
  • ITIL certification.
  • Experience supporting large enterprise environments.
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