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Open nowPosted 7 days ago

Senior/Specialist(Customer Service)

MyCareersFuture94,028 open roles

Pay
SGD 4,500 – SGD 8,200 a month
Where
North, Singapore
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Your applicationOpen nowSenior/Specialist(Customer Service)MyCareersFuture · North, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 7 days ago

The posting

  • Manage Customer production order releases inclusive weekend support if require
  • Drive Customer Service Index to improve operational indices for customers.
  • Purchase Order Management. Acknowledge purchase orders within 24 hours, maintain/cancel redundant purchase orders and ensure correct shipping address. Ensure there is always an active purchase order with pricing in SAP setup by Account Manager.
  • Assist Account Manager with customer’s material liability (EXOB – Excess and Obsolescence) to minimize STATS ChipPAC revenue exposure.
  • Analyze WIP projection daily & highlight any potential issues in missing daily shipment commit with actively alerted customer & handle customer request/complaints in a timely manner, actively and reasonably resolve them, control the deterioration of the situation, improve customer satisfaction.
  • Meet or exceed forecasted revenue. Ensure production and service billings and invoiced promptly with minimal debit / credit notes.
  • Handle with Shipping on inbound/outbound requests.
  • Make arrangements for customer visits and maintain good relationships with customer

Required Experience and Qualifications (Required knowledge, skills and experience---however acquired):

  • Diploma and/or Degree graduate in any discipline.
  • Preferably experienced in the area of Customer Service & Planning in manufacturing environment.
  • Possess good interpersonal and communication skills.
  • Possess problem solving capability.
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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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3×

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