The posting
What you'll do
- Take ownership of daily clinic operations, acting as the operational lead and first point of contact for administrative matters, patient registration, scheduling and queue management.
- Manage billing, invoicing, payment collection and claims submission, resolving discrepancies quickly and accurately.
- Coordinate procurement, inventory and vendor relationships to keep the clinic well-stocked and running efficiently.
- Oversee and coordinate the roster for front-counter and administrative staff, and guide/train Clinic Assistants.
- Ensure clinic documentation and processes stay aligned with licensing requirements, supporting audits when needed.
- Act as the go-to person for patient/parent feedback and service recovery, escalating complex matters where needed.
- Represent the clinic's operational interests when liaising with Finance, HR, Facilities and our Paediatricians on administrative and scheduling matters.
- Provide clinical support/back-up during staff shortages or peak periods, within your scope of practice.
What we're looking for
- Diploma or degree in Nursing, with current registration with the Singapore Nursing Board and a valid practising certificate.
- At least 5 years of nursing experience, including 2+ years in a clinic administration, operations or supervisory role — ideally with experience being the operational/administrative lead of a team or unit.
- Prior experience in an outpatient or paediatric clinic setting is a plus.
- Comfortable with billing/claims processes and clinic administrative systems.
- Strong organisational and people-leadership skills — confident taking ownership and being the point of accountability for how a clinic runs.
- Current BCLS certification.
- Patience and composure working alongside young patients and their families.



