The posting
Responsibilities
- Administer, configure, maintain, and provide ongoing support for Microsoft 365 services, including Exchange Online, OneDrive, and Microsoft Teams.
- Manage Active Directory environments, including user account provisioning, access permissions, group policies, and account administration.
- Implement, monitor, and maintain Microsoft 365 security and compliance controls, including Multi-Factor Authentication (MFA), Conditional Access, Microsoft Defender, and Data Loss Prevention (DLP).
- Manage and support network infrastructure, including firewalls, site-to-site VPNs, and remote-access VPN connectivity.
- Provide technical and desktop support to end users for Windows devices, Microsoft Office applications, printers, and other peripherals.
- Monitor the performance and availability of servers, endpoints, and related IT systems, and troubleshoot technical issues when required.
- Support Microsoft 365 deployment, migration, configuration, and tenant administration activities.
- Perform regular system maintenance, including patch management, backup, recovery, and system updates.
- Maintain accurate and up-to-date IT documentation, including system configurations, procedures, technical records, and operational guidelines.
- Coordinate with external vendors and internal stakeholders to resolve technical issues and ensure smooth day-to-day IT operations.
Requirements
- Minimum Diploma in Computer Science, Information Technology, or a related discipline.
- Hands-on experience in monitoring, administering, and maintaining Microsoft 365 email systems, particularly Exchange Online.
- Preferably 3–5 years of relevant experience in system administration, IT infrastructure, IT operations, or cybersecurity.
- Strong working knowledge of Microsoft 365 administration and Microsoft Office applications.
- Experience with Active Directory, network infrastructure, firewalls, VPNs, endpoint administration, and IT security controls is preferred.
- Good troubleshooting and problem-solving skills with the ability to identify and resolve system and user-related issues.
- Good verbal and written communication skills.



