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Open nowPosted 23 days ago

Service Captain | Supervisor

MyCareersFuture94,028 open roles

Pay
SGD 2,500 – SGD 3,100 a month
Where
Singapore
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Your applicationOpen nowService Captain | SupervisorMyCareersFuture · Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 23 days ago

The posting

This role is a rank-and-file position, providing excellent Customer Service standards to guests at Brotzeit® Restaurant establishments and ensure that guests’ dining experience exceed expectations.

Main Duties and Responsibilities

  • Welcome guests in a warm and friendly manner.
  • To provide excellent customer satisfaction through exceeding expectations of guests.
  • To provide excellent customer service to guests in a timely and friendly manner, ensuring diners a delightful dining experience.
  • To perform quality checks in ensuring guests are enjoying their meals and take appropriate action to correct any problems (if any).
  • Maintain a high level of customer service by embracing the 8-Steps of Excellence as per QSC standards.
  • Perform day to day pre-opening and closing activities as per SOPs.
  • To adhere to service SOPs.
  • Ensure that food hygiene and safety standards are maintained and complied.
  • Perform general housekeeping and equipment maintenance duties.
  • Report on time, in proper uniform and grooming standard.
  • Work together with other team members to provide good quality service.
  • Execute any other duties as assigned.

Job Requirements

  • At least 1 year of experience working in customer service
  • Possess good command of English
  • Minimum GCE “N”/”O” level, customer service certificate or certificate in any relevant fields
  • Friendly, cheerful and able to work under pressure and in a high-volume environment
  • Great team player and customer service oriented
  • Possess strong initiative and integrity

Benefits

  • AWS & sign-up bonus of $700
  • 5-day work week, 44 hours
  • Staff discount of 25% and staff meal provision
  • Outpatient medical consultation benefit
  • Clear and rapid career progression
  • Supportive leaders, managers and great colleagues
  • Birthday gift
  • Sponsored BFHC (Basic food hygiene certificate)
  • Work-life balance (Flexi-22 hours scheme available)

We regret that only shortlisted candidates will be notified.

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