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Open nowPosted yesterday

Service Delivery Coordinator/ Executive

MyCareersFuture96,520 open roles

Pay
SGD 4,000 – SGD 5,500 a month
Where
Singapore
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Your applicationOpen nowService Delivery Coordinator/ ExecutiveMyCareersFuture · Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 4 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.2%30 days
This job: posted yesterday

MyCareersFuture median: 4 days open

The posting

Key Responsibilities:

  • Manage and monitor support tickets logged by customers, ensuring each ticket is categorized, prioritized, and tracked in accordance with SLAs.
  • Update the status of tickets promptly and accurately in the support system.
  • Communicate effectively with customers to provide updates on their ticket status, gather necessary information, and ensure customer satisfaction.
  • Proactively follow up on overdue or at-risk tickets and escalate issues where required.
  • Collaborate and follow up with internal teams to resolve customer issues efficiently.
  • Maintain thorough documentation of ticket progress and resolutions.
  • Support service reporting by preparing weekly and monthly reports (e.g. ticket volume, SLA compliance, recurring issues).

Qualifications:

  • Proven experience in a technical support, service desk, or service coordination role.
  • Strong communication skills, both written and verbal, with the ability to explain technical information clearly to non-technical customers.
  • Good organizational skills with the ability to manage multiple tickets and priorities simultaneously.
  • Ability to work collaboratively in a team environment.
  • Familiarity with ticketing or ITSM tools is preferred.
  • Experience working in an SLA-driven, customer-facing environment is an advantage.
  • Basic understanding of incident, problem, and change management concepts is a plus.
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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

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  4. Every reply, sorted

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  5. Reply with AI

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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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