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Open nowPosted 19 days ago

Service Delivery Engineer (Service Management Office) - Degree Holder

MyCareersFuture94,028 open roles

Pay
SGD 3,000 – SGD 4,500 a month
Where
Singapore
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Your applicationOpen nowService Delivery Engineer (Service Management Office) - Degree HolderMyCareersFuture · Singapore

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Share of postings closed within
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  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 19 days ago

The posting

Job Summary

The appointed candidate will support the Service Management Office (SMO) to ensure smooth IT service delivery, incident tracking, and SLA compliance across enterprise systems.

Roles & Responsibilities

  • Coordinate daily service management operations, service requests, and incident escalation workflows.
  • Monitor Service Level Agreements (SLAs) and track performance metrics to ensure prompt issue resolution.
  • Act as a primary liaison between technical support teams, end-users, and external vendors.
  • Maintain comprehensive documentation for service logs, incident reports, and standard operating procedures.
  • Support service improvement initiatives and assist in auditing operational compliance.

Requirements

  • Singapore Citizen and eligible to obtain necessary security clearances.
  • Possess a Bachelor’s degree in Information Technology, Computer Science, Business IT, or a related discipline.
  • Minimum of 3 years of relevant experience in IT service desk, helpdesk, or service management operations.
  • Strong communication and stakeholder engagement skills.
  • Good organizational abilities and attention to detail.
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