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Open nowPosted 4 days ago

Service Engineer

MyCareersFuture94,028 open roles

Pay
SGD 2,600 – SGD 3,200 a month
Where
Central, Singapore
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Your applicationOpen nowService EngineerMyCareersFuture · Central, Singapore

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 4 days ago

The posting

Service Engineer is responsible for providing the company’s after sales technical and services supports. Provides technical advices, recommend scheduled maintenance, assist in product roll-out and start-up, maintain current equipment and resolve faults as required.

Key Responsibilities & Duties

  • Respond promptly to customer call-outs and provide professional, high-quality technical support and service.
  • Install, configure, test, and commission systems and products at customer sites.
  • Provide customers with comprehensive product training and guidance.
  • Perform hardware and software modifications, upgrades, and enhancements on existing systems.
  • Conduct regular preventive maintenance to ensure equipment reliability and optimal performance.
  • Manage and maintain adequate spare parts inventory for repairs, maintenance, and system upgrades.
  • Communicate and escalate technical and service issues in accordance with established procedures.
  • Provide technical support and coverage to other regions during periods of increased workload.
  • Respond to on-site customer support requests independently or as part of a technical team.
  • Participate in weekend or after-hours call-out support, depending on regional requirements.
  • Apply a structured and logical approach to fault diagnosis and troubleshooting.
  • Provide technical guidance and support for basic and advanced troubleshooting of TCS products and equipment at customer sites and to team members.
  • Monitor the condition and performance of equipment components and recommend replacements or upgrades where necessary.
  • Maintain accurate and up-to-date equipment documentation, schematics, service records, and preventive maintenance procedures.
  • Assist in coordinating technical checks to ensure all TCS products and equipment are fully tested and in good working condition before deployment.
  • Provide product, troubleshooting, maintenance, and technical training to team members, including updates on new products, technical bulletins, and service procedures.
  • Track all installation and maintenance activities performed at customer sites and ensure required documentation and forms are accurately completed and submitted for internal tracking and finance purposes.
  • Conduct installation, testing, quality assurance, and validation of new software versions prior to customer release.

Work Experience & Skills

  • Strong computer skills with a good understanding of computer hardware, peripherals, networking, and equipment setup.
  • Strong customer service and customer-facing skills, with a professional and solutions-oriented approach.
  • Excellent organizational skills with the ability to effectively plan and prioritize workloads.
  • Ability to learn and adapt to new products, technologies, and technical skills quickly and efficiently.
  • Good written and verbal communication skills.
  • Ability to work independently while also collaborating effectively as part of a team.
  • Strong analytical and troubleshooting skills with a logical approach to diagnosing technical issues.
  • Good attention to detail and commitment to maintaining accurate technical documentation and service records.
  • Willingness to travel to customer sites and provide on-site technical support as required.
  • Proactive, dependable, and customer-focused with a strong commitment to service quality. Job Summary Provide technical support, installation, maintenance, troubleshooting, and customer service for TCS products and equipment, ensuring reliable system performance and customer satisfaction.
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