The posting
Role and Responsibilities
- Supervise a team of technicians and customer service staff, and plan daily workload
- Diagnose, repair and test equipment, and step in hands-on where needed
- Record faults and repair findings to support product quality
- Assess warranty claims in the workshop and on site
- Oversee spare parts sales, purchasing and stock levels, including regular stock checks
- Partner with finance on parts pricing
- Advise customers on product use and troubleshooting
- Support and upskill external service partners and resellers
- Support the sales team at customer events and product demos
- Keep service paperwork accurate, including job orders, quotes and invoices
- Track service performance and improve turnaround times and customer experience
- Make occasional customer site visits within Singapore
Requirements
- Engineering diploma or above, preferably mechanical
- 5+ years in after-sales service or repair, including team leadership
- Background in machinery or other electromechanical equipment
- Strong Excel skills; ERP or SAP experience a plus
- Clear communicator who makes sound decisions
- Valid driving licence



