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Open nowPosted 24 days ago

ServiceNow Application Support Lead – L2

MyCareersFuture94,028 open roles

Pay
SGD 6,000 – SGD 8,000 a month
Where
Central, Singapore
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Your applicationOpen nowServiceNow Application Support Lead – L2MyCareersFuture · Central, Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 24 days ago

The posting

Job Responsibilities

  • Provide L2 Business Application Support for enterprise applications, ensuring timely resolution of incidents, service requests and application issues.
  • Provide L1 support for AI Chatbot applications, including monitoring, troubleshooting, user support and escalation of complex issues.
  • Troubleshoot application issues, perform root cause analysis (RCA) and coordinate with technical teams/vendors for resolution.
  • Manage incidents, problems and service requests in accordance with ITIL-aligned processes and agreed SLAs.
  • Provide strong hands-on support using ITSM platforms such as ServiceNow, Jira Service Management or Freshservice.
  • Work closely with business users to understand application issues, gather requirements and recommend solutions or enhancements.
  • Support UAT, application testing, deployment, release and post-production activities.
  • Maintain application documentation, knowledge articles and troubleshooting guides.
  • Monitor application performance and identify recurring issues for continuous improvement.
  • Any other ad-hoc duties as assigned by supervisor

Job Requirements

  • Diploma/Degree in Computer Science, Information Technology, Information Systems or related discipline.
  • 5+ years of experience in Business Application Support or IT Service Management.
  • Strong hands-on experience supporting enterprise/business applications at L2 level.
  • Hands-on experience with ITSM platforms such as ServiceNow, Jira Service Management or Freshservice.
  • Good knowledge of ITIL-aligned processes, including Incident, Problem, Change and Service Request Management.
  • Experience in L1 AI Chatbot support is highly preferred.
  • Experience working directly with business users and stakeholders.
  • Experience in UAT, testing, deployment and production support.
  • Demonstrated experience leading a project/team or mentoring junior team members within the past 1 year.

Interested applicants, please email your resume to Lisa (Lisha) Zhang

Email: [email protected]

CEI Reg No: R25157448

EA Licence No: 99C4599

Recruit Express Pte Ltd

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