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Open nowPosted 17 days ago

ServiceNow Engagement Manager

MyCareersFuture94,028 open roles

Pay
SGD 10,000 – SGD 14,000 a Monthly
Where
Central, Singapore
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Your applicationOpen nowServiceNow Engagement ManagerMyCareersFuture · Central, Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 17 days ago

The posting

Key Responsibilities

Project Execution & Roadmap Governance

  • Lead complex ServiceNow ITOM projects from initiation through closure by defining clear scope, realistic timelines, budget constraints, and measurable success criteria aligned with enterprise strategy.
  • Oversee integrated project planning across hybrid work locations by organizing activities, resources, and dependencies into a structured roadmap designed for seamless day-shift execution.
  • Manage day-to-day delivery by tracking milestones, resolving technical bottlenecks, and guiding ITOM specialists toward stable, performant operations management solutions.

Stakeholder Alignment & Communication

  • Maintain transparent communication with business partners and leadership through progress reports, executive dashboards, status updates, and risk visibility.
  • Translate business value expectations and IT infrastructure needs into clear project metrics that demonstrate improvements in service reliability and operational efficiency.
  • Facilitate ceremonies, checkpoints, and review meetings that maximize productivity, foster cross-team collaboration, and support hybrid work flexibility.

Technical Integration & Solution Scope

  • Coordinate requirements gathering with process owners, infrastructure engineers, and technical leads to convert operational needs into actionable ServiceNow ITOM configurations.
  • Guide the rollout and configuration of core ITOM capabilities—including Discovery, Event Management, and Service Mapping—to improve system observability and mitigate service disruptions.
  • Collaborate across functional units (Infrastructure, Operations, Security, and Application Owners) to manage cross-tool dependencies and ensure seamless integrations with existing toolchains.

Risk Management & Compliance

  • Maintain an updated risk and issue register, implementing timely mitigation strategies and escalating critical blockers prior to production impact.
  • Enforce adherence to organizational governance, compliance, and audit-readiness standards, ensuring data integrity and the responsible deployment of operations management tools.

Organizational Readiness & Continuous Improvement

  • Support post-deployment adoption by coordinating training sessions, documentation, and operational handovers to help teams leverage ITOM features for proactive service management.
  • Conduct post-implementation reviews and lessons-learned sessions to continuously refine planning approaches and elevate ITOM delivery maturity.

Qualifications & Core Skills

  • Project Management Expertise: Proven track record of managing full-lifecycle IT enterprise solutions, preferably within ServiceNow platforms (ITOM/ITSM).
  • Domain Knowledge: Strong understanding of IT Operations Management concepts (Discovery, Event Management, CMDB, Service Mapping, and Infrastructure Monitoring).
  • Governance & Methodologies: Working knowledge of Agile, Waterfall, or hybrid delivery frameworks, alongside familiarity with ITIL v4 principles.
  • Stakeholder Management: Excellent verbal and written communication skills with the ability to bridge gaps between technical execution teams and senior executive leadership.
  • Problem-Solving & Analysis: Strong analytical mindset with experience building dashboards, tracking project health metrics, and maintaining active risk registries.

Preferred Certifications

  • Project Management Professional (PMP) or PRINCE2 Certification
  • Agile/Scrum Certification (CSM, PSM, or SAFe)
  • ITIL v4 Foundation
  • ServiceNow Certified System Administrator (CSA) or ITOM Micro-Certifications (Discovery / Event Management)
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