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Open nowPosted 16 days ago

ServiceNow Technical Consultant (HRSD & CSM) Contract

MyCareersFuture94,028 open roles

Pay
SGD 8,000 – SGD 10,500 a month
Where
Singapore
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Your applicationOpen nowServiceNow Technical Consultant (HRSD & CSM) ContractMyCareersFuture · Singapore

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The clock on this job

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Share of postings closed within
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  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 16 days ago

The posting

Requirements:

  • Facilitate and document requirements workshops with HR stakeholders across all Centres of Excellence (COEs) — including Talent Acquisition, Reward & Performance, Learning & Development, Payroll, and HR Operations.
  • Translate business requirements into ServiceNow HRSD configuration specifications, process maps, and functional design documents.
  • Document as-is HR processes, identify gaps and inefficiencies, and map to to-be ServiceNow workflows — including routing rules, escalation paths, and SLA tiers.
  • Maintain a live requirements traceability matrix (RTM) to ensure all business requirements are tracked through to configuration, testing, and sign-off.
  • Produce clear and structured business analysis artefacts including user stories, acceptance criteria, process narratives, and data flow diagrams.
  • Translate business requirements into ServiceNow HRSD solution designs covering HR Case Management, Employee Service Centre, HR Services, HR Catalogue, Record Producers, Assignment Rules, Lifecycle Events, and Knowledge Management.
  • Advise business stakeholders on ServiceNow HRSD standard processes, platform capabilities, and configuration options — clearly articulating trade-offs between configuration and customisation.
  • Collaborate with the ServiceNow Solution Architect and development teams on configuration decisions, integration requirements, and data model considerations.
  • Support AI-readiness for Now Assist chatbot integration — ensuring knowledge articles are structured, tagged by COE and service category, and reviewed for auto-resolution quality.
  • Work with integration teams to define interface requirements between ServiceNow HRSD and HRIS/HCM systems (e.g. Workday, SAP SuccessFactors) and other enterprise platforms.
  • Prepare, execute, and manage User Acceptance Testing (UAT) test scripts covering HR service categories, queue routing, SLA enforcement, and lifecycle event workflows.
  • Log, triage, and track defects in ServiceNow, coordinating resolution with offshore delivery and configuration teams.
  • Obtain formal sign-off from HR stakeholders at each testing cycle gate, maintaining clear test evidence and traceability to requirements.
  • Support System Integration Testing (SIT) and end-to-end scenario validation in collaboration with technical teams.

Skills, Qualifications & Experience

  • Minimum of 6 years of experience in ServiceNow implementation
  • Bachelors degree in Computer Science or similar relevant education background
  • Proven experience as a Technical consultant on ServiceNow HRSD implementations or strong experience in HR service operations with demonstrable ServiceNow exposure.
  • Good understanding of ServiceNow HRSD module components: HR Case Management, Employee Service Centre, HR Services, HR Catalogue, Knowledge Management, Lifecycle Events, and Assignment Rules.
  • Understanding of HR service delivery processes — case management, employee onboarding/offboarding, HR knowledge management, self-service portals, and SLA management.
  • Exposure to HR processes such as Talent Acquisition, Reward & Performance, or Learning & Development within regulated or enterprise environments is advantageous.
  • Familiarity with HRIS/HCM platforms such as Workday or SAP SuccessFactors and their integration patterns with ServiceNow.
  • Awareness of AI-assisted HR tooling including NowAssist, conversational AI, intent libraries, and knowledge deflection metrics is an advantage.
  • Strong experience eliciting requirements, facilitating workshops, and producing functional specifications, user stories, process maps, and test scenarios.
  • Demonstrated ability to document as-is/to-be processes, identify gaps, and translate business needs into structured platform configuration specifications.
  • Experience maintaining requirements traceability matrices, action logs, decision registers, and test evidence packs.
  • Solid grasp of the testing lifecycle test script authoring, SIT/UAT coordination, defect triage, and release readiness sign-off.
  • Familiarity with Agile and Scrum methodologies including sprint planning, backlog grooming, retrospectives, and daily standups.
  • Excellent written communication and documentation discipline able to produce clear, structured, and audit-ready artefacts.
  • Strong organizational skills — able to manage parallel workstreams across multiple COEs and meet sprint-based milestones.
  • Good working knowledge of Microsoft Office suite; familiarity with ServiceNow reporting or Performance Analytics is an advantage.
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