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Open nowPosted 13 days ago

Shipping Operations Coordinator

MyCareersFuture94,028 open roles

Pay
SGD 2,800 – SGD 3,500 a month
Where
West, Singapore
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Your applicationOpen nowShipping Operations CoordinatorMyCareersFuture · West, Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 13 days ago

The posting

1. Shipment Coordination (Import & Export – Sea, Air, Land)

  • Handle end-to-end shipment operations including booking, documentation, tracking, and delivery.
  • Coordinate with shipping lines, airlines, trucking companies, and overseas agents to ensure timely cargo movement.
  • Monitor status updates and proactively communicate any changes or delays to customers.

2. Quotation & Rate Handling

  • Prepare and submit quotations for freight services (FCL, LCL, air freight, customs clearance, local delivery).
  • Coordinate with sales and pricing teams to obtain the most competitive rates.
  • Track quotation validity, follow up with customers for confirmation, and update the system accordingly.
  • Respond to RFQs and rate enquiries promptly and accurately.

3. Documentation & Compliance

  • Generate and verify documents such as: Bill of Lading, Packing List, Commercial Invoice, Delivery Order, Arrival Notice.
  • Ensure customs declarations are submitted accurately and within deadlines.
  • Maintain compliance with international shipping regulations, port authority requirements, and Incoterms.

4. Customer Service & Communication

  • Serve as a key contact for customers regarding booking, quotation, shipment status, and issue resolution.
  • Provide professional and timely responses to customer inquiries.
  • Handle complaints or service failures tactfully and follow up with appropriate corrective actions.

5. Billing & Cost Control

  • Review supplier invoices (shipping lines, trucking, warehousing) for accuracy.
  • Support Accounts Department in issuing final invoices to clients based on quotation and actual costs.
  • Ensure transparency in cost breakdown and resolve any billing discrepancies with vendors or customers.

6. Internal Coordination

  • Work closely with Sales, Operations, Accounts, and Warehouse teams to ensure smooth workflow.
  • Assist in planning and allocating tasks within the operations team.
  • Support business development activities by sharing customer feedback or market intelligence.

7. Reporting & Records

  • Maintain accurate records of all shipments, quotations, and communications.
  • Prepare weekly or monthly shipment summaries, cost reports, or KPI updates for management.
  • Assist with internal audits or reviews related to shipping and quotation processes.

Requirements

  • Minimum 1 or 2 years of experience in freight forwarding or logistics industry.
  • Knowledge of international shipping terms (Incoterms), freight documentation, and customs procedures.
  • Strong interpersonal and communication skills.
  • Proficient in Microsoft Excel, Word.
  • Detail-oriented, organized, and capable of handling multiple tasks under pressure.
  • Working hours: Mon - Fri, 9am - 6pm
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