The posting
Job Description
- Welcome customers and understand their design preferences, functional needs, budget and project requirements.
- Recommend suitable wallcoverings, curtains, blinds, fabrics and other interior furnishing solutions.
- Present product samples, colourways, textures and technical information confidently.
- Prepare quotations, process sales transactions and ensure that product codes, dimensions and order details are accurately recorded.
- Manage showroom and online enquiries promptly and professionally.
- Follow up consistently with leads, quotations and existing clients to convert opportunities into confirmed sales.
- Maintain accurate customer information, follow-up activities and sales opportunities in the company’s CRM system.
- Build strong relationships with homeowners, interior designers, architects and other industry professionals.
- Coordinate with the sales, operations and installation teams to ensure a smooth customer journey from enquiry to project completion.
- Handle customer concerns professionally and work with the relevant departments to provide appropriate solutions.
- Work towards individual and showroom sales targets.
- Support company events, exhibitions, product launches and promotional activities.
- Maintain the showroom’s appearance and ensure that displays, samples and catalogues are clean, organised and updated.
- Perform other showroom and sales-related duties when required.
Requirements
- Excellent communication, presentation and interpersonal skills.
- Customer-focused, outgoing and confident in engaging different types of clients.
- Target-driven, results-oriented and disciplined in following up with customers.
- Strong attention to detail, particularly when handling dimensions, product codes, quotations and order information.
- Good problem-solving and conflict-resolution skills.
- A good sense of colour, texture and interior styling is advantageous.
- Able to work independently while collaborating effectively with different departments.
- Comfortable using Microsoft Word, Excel, email and basic CRM or sales systems.
- Able to work showroom hours, including Saturdays. Sundays and public holidays are off.
- Able to communicate effectively in English. Mandarin proficiency is advantageous for liaising with Mandarin-speaking clients.
- Previous sales or customer-service experience is preferred.
- Experience in soft furnishings, particularly curtains, blinds and wallcoverings, is an added advantage.
- Training will be provided for candidates with the right attitude and willingness to learn.



