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Open nowPosted 2 days ago

Site Reliability Engineer

MyCareersFuture94,028 open roles

Pay
SGD 7,000 – SGD 9,000 a month
Where
Central, Singapore
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Your applicationOpen nowSite Reliability EngineerMyCareersFuture · Central, Singapore

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Share of postings closed within
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  2. 3.4%3 days
  3. 7.9%7 days
  4. 14.2%14 days
  5. 34.1%30 days
This job: posted 2 days ago

The posting

We are seeking an experienced Site Reliability Engineer (SRE) / Application Support Engineer to support and maintain critical banking applications in a 24x7 production environment. The successful candidate will be responsible for ensuring system stability, resolving incidents, driving service improvements, and enhancing operational efficiency through automation and SRE best practices.

Key Responsibilities

  • Provide 24x7 operational support through shift work and on-call arrangements.
  • Monitor production systems and applications to ensure high availability, performance, and reliability.
  • Manage and resolve incidents, problems, service requests, and change activities in accordance with established processes and SLAs.
  • Perform incident troubleshooting, remediation, and escalation to appropriate technical teams where required.
  • Conduct root cause analysis (RCA) for major incidents and implement preventive measures to minimize recurrence.
  • Carry out post-incident reviews and follow up on corrective and preventive actions.
  • Proactively monitor system health, availability, latency, throughput, and end-user experience.
  • Drive continuous service improvements through automation, performance tuning, and reduction of manual operational effort (TOIL).
  • Develop and maintain scripts to improve operational efficiency and support activities across Windows and Linux/Unix environments.
  • Ensure compliance with organizational policies, operational standards, and security requirements.
  • Collaborate with development, infrastructure, database, and business teams to deliver stable and reliable services.
  • Apply Site Reliability Engineering (SRE) principles and best practices to improve system resilience and operational excellence.

Requirements

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related discipline.
  • 5 to 9 years of IT experience, including hands-on Application Support in a production environment.
  • Experience supporting business-critical banking or financial services applications.
  • Strong knowledge of Incident, Problem, Change, and Service Management processes.
  • Experience working in a 24x7 support environment with rotational shift duties and on-call support.
  • Hands-on scripting experience in Windows, Linux, or Unix environments (e.g., PowerShell, Shell, Bash, Python).
  • Experience working with relational databases such as Oracle, MariaDB, SQL Server, or similar platforms.
  • Strong troubleshooting and analytical skills with the ability to perform root cause analysis for complex issues.
  • Familiarity with monitoring and observability tools for application and infrastructure support.
  • Understanding of Site Reliability Engineering (SRE) concepts, operational excellence, and automation practices.
  • Ability to manage multiple priorities and respond effectively during critical production incidents.
  • Excellent verbal and written communication skills.
  • Proactive, adaptable, and a strong team player with a continuous learning mindset.

Preferred Skills

  • ITIL Foundation or equivalent service management certification.
  • Experience with automation, job scheduling, CI/CD pipelines, or DevOps tools.
  • Knowledge of cloud platforms, container technologies, or observability solutions will be advantageous.
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