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Open nowPosted 17 days ago

Social Media and Client Services Executive

MyCareersFuture94,028 open roles

Pay
SGD 2,500 – SGD 3,500 a month
Where
West, Singapore
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Your applicationOpen nowSocial Media and Client Services ExecutiveMyCareersFuture · West, Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 17 days ago

The posting

About the role

We are seeking a proactive and organised Social Media and Client Services Executive to join our team on a full-time basis. Based in Buona Vista, this role offers a fantastic opportunity to support our growing business by managing social media communications and providing excellent client services. You will play a key part in enhancing our online presence whilst ensuring our clients receive exceptional support and attention to detail in all their interactions with our organisation.

Key responsibilities

  • Manage and update our social media accounts across multiple platforms, creating engaging content that reflects our brand values and resonates with our audience
  • Monitor social media channels for customer inquiries, comments and feedback, responding promptly and professionally
  • Assist with the scheduling and publication of social media posts, ensuring consistent and timely engagement with our followers
  • Provide comprehensive client services support, including answering phone enquiries, responding to emails and managing client requests
  • Maintain detailed records of client interactions and maintain an organised filing system for easy reference and follow-up
  • Coordinate with internal teams to ensure client queries are directed to the appropriate departments and resolved efficiently
  • Prepare reports on social media performance and client service metrics to inform strategy improvements
  • Assist with the planning, coordination and on-site execution of company events and large-scale productions, including concerts, promotional activities and client events
  • Support the organisation with general administrative tasks, including scheduling appointments, maintaining databases and handling correspondence
  • Contribute ideas for improving client experience and identifying opportunities to enhance our social media presence

What we're looking for

  • Proven experience in social media management or content creation, with demonstrated knowledge of popular social media platforms and best practices
  • Experience in client services or a customer-facing role, with a proven track record of providing excellent support
  • Proficiency in Microsoft Office applications and familiarity with social media management tools
  • Excellent organisational skills with the ability to manage multiple tasks simultaneously and meet deadlines
  • A professional and courteous demeanour with strong interpersonal skills and a customer-focused mindset
  • Attention to detail and commitment to maintaining high standards in all work outputs
  • Familiarity with administrative processes and office support functions
  • Preferred: Experience with graphic design software or content creation tools would be advantageous
  • Preferred: Knowledge of analytics tools to track and measure social media performance

What we offer

We are committed to creating a supportive and inclusive workplace where our team members can thrive. We offer competitive remuneration, opportunities for professional development and training to enhance your skills. We believe in fostering a collaborative work environment where your contributions are valued and recognised. Our organisation provides a healthy work-life balance with flexible working arrangements where possible, and we invest in the wellbeing and career progression of our employees. You will have the opportunity to work with a diverse team and gain valuable experience in both social media management and client services.

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