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Open nowPosted 30 days ago

Social Work Associate

MyCareersFuture94,028 open roles

Pay
SGD 3,000 – SGD 3,300 a month
Where
North-East, Singapore
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Your applicationOpen nowSocial Work AssociateMyCareersFuture · North-East, Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 30 days ago

The posting

Overview

About SANAStep-Up Centres & The Role

SANA Step-Up Centres are collaborative community hubs designed to deliver an interconnected web of holistic, dignity-centered, and continuous support for persons-in-recovery (PIRs) and their families. Grounded in the "ThreeM's"—Maximizing Outreach, Maximizing Client Experience, and Maximizing Continuity—Step-Up shifts recovery away from traditional linear pipelines into a dynamic framework centered on long-term resilience and identity re-visioning.

We are seeking an energetic, approachable, and highly organized Step-Up Services/Social Services/Social Work Associate to join our frontline team.

  • This role serves as a key point of contact at the Step-Up Centre, delivering essential Tier 1 and Tier 2 community support services.
  • The ideal candidate combines strong administrative capabilities, tech-savviness, and a passion for ground-level engagement.
  • You will streamline client intake and triaging, assist with casework, manage financial assistance processes, and actively contribute to community outreach and programmed execution.

Key Responsibilities

1. Triage & Tier 1 / Tier 2 Service Delivery

  • Serve as the frontline point of contact for walk-in, phone, or digital inquiries. Assess and triage client needs effectively, including handling clients in crisis.
  • Provide accurate information and connect clients to relevant internal programmes, government schemes, or external community resources.
  • Process initial intake, verify supporting documentation, and assist clients with applications for financial schemes or emergency relief funds.
  • Support Case Managers with case documentation, administrative follow-ups, resource navigation, and routine client check-ins for Tier 2 cases.

2. Administrative & Tech Operations:

  • Maintain up-to-date, accurate, and confidential client records in the center's database system.
  • Utilize Canva to design engaging publicity materials, event posters, and programmed announcements.
  • Leverage AI applications (e.g., Co-Pilot, Claude, workflow automation tools) to draft communications, summarize case notes, and optimize administrative efficiency.
  • Provide general administrative, reporting, and logistical support for center operations.

3. Programme Execution & Ground Engagement:

  • Maintain a visible, warm, and approachable presence on the ground to build strong rapport with clients and community members.
  • Assist in planning, setting up, executing, and evaluating community programmed, workshops, and outreach initiatives.
  • Assist with volunteer coordination and partner engagement during community events.

Job Qualifications & Experience Requirements:

1. Educational & Professional Core Experience Background

  • Diploma in Social Work, Community Work, Social Sciences, or a related field.
  • Preferably able to communicate with English - or Mandarin speaking clients.
  • Requires Female candidate for the frontline team and to support female clients in crisis who specifically request female support workers.
  • Minimum 4 years of relevant work experience in the social service, community, or non-profit sector.
  • Fresh graduates with a strong portfolio showcasing relevant internship/volunteer experience, administrative competence, and community involvement will be considered

2. Core Competencies & Technical Skills:

  • Strong administrative capacity and multi-tasking abilities.
  • Proficiency in basic office software (Microsoft Office / Google Workspace).
  • Proficiency in Canva for basic graphic design and promotional materials.
  • Familiarity and hands-on experience with AI applications for productivity and administrative tasks.
  • Warm, empathetic, active, and approachable personality.
  • Strong interpersonal and communication skills with a client-centric mindset.
  • Comfortable with ground engagement and active community interaction.
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