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Open nowPosted 8 days ago

Soft Service Supervisor

MyCareersFuture94,028 open roles

Pay
SGD 4,000 – SGD 5,200 a month
Where
Central, Singapore
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Your applicationOpen nowSoft Service SupervisorMyCareersFuture · Central, Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
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  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 8 days ago

The posting

What this job involves: Soft Service Supervisor will oversee several soft services - Transportation, Cafeteria, Waste Management, Landscaping, and coordinate the vendors and performance delivery. The focus is primarily on ensuring a first-rate customer experience at all times, working closely between operations and clients to embed experience across all our site services.

What your day-to-day will look like:

  • Planning and scheduling of preventive and corrective maintenance activities for GMP Manufacturing facility space.
  • Coordinates with service providers, Transportation, Cafeteria, Waste Management, Landscaping, handyman duties, supported by Hard Services Supervisor for engineering related works with deeper complexities .
  • Performs routine site inspections daily to ensure all office space and infrastructure in good condition and that work complies with all declared safety risk assessment and method statements.
  • Performs good safe submissions by reporting safety and quality observations. Target 6 submissions per month.
  • To ensure timely renewal of maintenance and/or service contracts with vendors.
  • To ensure works carried out by contractors/service providers has been completed satisfactorily and follow up on any deficiencies, if any.
  • To ensure timely draft revision of GMP services plant SOP, Work instructions (if necessary).
  • To carry out training for vendors, such as Data integrity training and Good Manufacturing Practices training sessions.
  • Assists request/complains by employees on facilities need
  • Works closely with clients and suppliers onsite to identify their facility-related enquiries and requirements.
  • Maintains a safe and risk-free GMP space environment by following procedures, rules and regulations.
  • Responsible for handling incoming and outgoing calls including distribution of any messages.
  • Receive, inform and guide visitors including co-ordination with client employees.
  • Provide assistance in general administrative activities and any other duties
  • Participate as a team member in responses to emergency situations for facilities matters
  • Directing first-line complaints in regards to soft services to Facilities Management team
  • Ensure compliance with all governmental regulations on behalf of the client.
  • File all related service reports in their respective folders
  • Prepare monthly management reports.
  • Attend Weekly GAD/ Site Lead update Meeting to update all current site activities
  • Ensure effective completion of all incident reports including investigations using RCA methodology.
  • Ensure compliance with Jones Lang LaSalle minimum audit standards.
  • Manage end user expectations and requirement.
  • Obtain regular updates from supervisors (of soft services vendors) through weekly/daily briefings to have an overview of the operations of the site.
  • Provide assistance to users as and when required.

Required Qualifications:

  • Diploma/Degree in Facilities Management, Hospitality, Business Administration, Engineering, Life Sciences, Chemistry, or related field. Relevant certifications in Facilities Management, Cleaning Operations, and Workplace Safety & Health (WSH) preferred.
  • Minimum 3–5 years of Soft Services/Housekeeping experience, including at least 2 years in a supervisory role within GMP-regulated pharmaceutical, biologics, medical device, or API manufacturing environments. Experience with IFM service providers and managing SLAs/KPIs preferred.
  • Strong knowledge of cGMP compliance, ALCOA+ data integrity principles, SOPs, CAPA, QMS processes, cleanroom protocols, and contamination control practices.
  • Hands-on experience in pharmaceutical sanitisation, chemical handling, GMP waste management, pest control oversight, and operation within hazardous/controlled environments.
  • Experience supporting internal and external regulatory audits (FDA, EMA, HSA, etc.) and maintaining audit-ready documentation and records.
  • Strong leadership, team training, stakeholder management, and cross-functional communication skills with QA, Production, and EHS teams.
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