Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 17 days ago

Software Support Specialist

MyCareersFuture94,028 open roles

Pay
SGD 4,500 – SGD 5,500 a month
Where
Central, Singapore
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSoftware Support SpecialistMyCareersFuture · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 17 days ago

The posting

We are seeking a Technical Support Specialist to join a fast-growing maritime software company. You will be responsible for providing high-quality technical assistance to global customers using our SaaS platform, ensuring smooth system operations, and resolving issues efficiently across multiple time zones.

Key Responsibilities

  • ⁠Provide first and second-line technical support to customers via email, ticketing system, and phone
  • ⁠Troubleshoot software, integration, and system-related issues (SaaS/web-based applications)
  • ⁠Analyze logs, replicate issues, and escalate complex cases to engineering when required
  • ⁠Monitor system performance and proactively identify potential disruptions
  • ⁠Maintain accurate documentation of issues, solutions, and knowledge base articles
  • ⁠Collaborate with product, engineering, and implementation teams to improve user experience
  • ⁠Support onboarding of new clients and assist with configuration/setup issues
  • ⁠Ensure adherence to SLAs and maintain high customer satisfaction levels

Requirements

  • ⁠1–4 years experience in technical support, helpdesk, or IT support role
  • ⁠Strong troubleshooting and problem-solving skills
  • ⁠Familiarity with SaaS platforms, APIs, or system integrations preferred
  • ⁠Basic understanding of networking, databases, or cloud environments (AWS/Azure is a plus)
  • ⁠Ability to read and interpret logs or error messages
  • ⁠Strong communication skills (written and verbal), especially in customer-facing situations
  • ⁠Ability to work in a fast-paced, global support environment
  • ⁠Maritime or logistics industry exposure is a plus but not required

Nice to Have

  • ⁠Experience with ticketing systems (e.g., Zendesk, Jira Service Desk, Freshdesk)
  • ⁠Basic scripting knowledge (SQL, Python, or similar)
  • Understanding of maritime operations or fleet management systems
  • ⁠Prior experience supporting enterprise clients

What We Offer

  • ⁠Opportunity to work in a global maritime technology environment
  • ⁠Exposure to complex enterprise systems and international clients
  • ⁠Career growth into technical specialist, implementation, or engineering tracks
  • ⁠Collaborative and supportive team culture

Monthly Rotation sequence for tech support: Week 1: Mon-Fri, 8-5pm Week 2: Mon-Fri, 2pm-11pm Week 3: Mon-Fri, 7am -4pm + Sat-Sun 8am-8pm (7 days straight) Week 4: Tue-Wed, 8am-5pm (Mon, Thu, Fri off)

Contact Kirc Lyndell Jareno at [email protected] for more info or apply via our website.

Ellaine Legaspi Gorospe Reg No: R1220634 EA License No: 15S7671

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against MyCareersFuture's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MyCareersFuture's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MyCareersFuture's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.