The posting
Responsibilities
- Deliver a variety of massage services, beauty treatments, and wellness therapies in accordance with company standards.
- Interact with guests during treatments to understand their comfort level and adjust techniques when necessary.
- Handle customer feedback professionally, escalate complaints when required, and report any incidents to the supervisor promptly.
- Maintain high hygiene standards by cleaning and disinfecting treatment areas, replacing linens, and sanitizing tools and equipment before every session.
- Clearly explain available treatments and therapies to guests, offering appropriate suggestions based on their needs.
- Ensure treatment rooms are well supplied at all times and inform the supervisor of any low or missing stock.
- Check guests’ health conditions, medical history, and allergies prior to performing any spa service.
Requirements
- Possession of a massage-related certificate or diploma will be an advantage.
- Previous hands-on experience in a spa or wellness environment is required.
- Strong understanding of human anatomy, body mechanics, and various massage techniques.
- Physically fit and able to remain on one’s feet for long working hours.
- Well-organized with good time management skills.
- Able to communicate clearly and professionally with guests and team members.
- Demonstrates excellent service attitude and customer care skills.
- Patient, respectful, and attentive to guests’ needs.



