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Open nowPosted 29 days ago

Specialist - Client Engagement

MyCareersFuture94,028 open roles

Pay
SGD 3,500 – SGD 5,000 a month
Where
West, Singapore
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Your applicationOpen nowSpecialist - Client EngagementMyCareersFuture · West, Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 29 days ago

The posting

KEY DUTIES AND RESPONSIBILITIES

Client Engagement & Communication

  • Serve as a key contact point for clients and support day-to-day communication and engagement.
  • Respond to client enquiries in a timely, professional, and customer-oriented manner.
  • Understand and document client requirements and coordinate internally to obtain appropriate responses.
  • Maintain regular follow-up with clients on enquiries, quotations, proposals, documentation, and other outstanding matters.
  • Arrange client meetings, online discussions, facility visits, presentations, and project kick-off meetings.
  • Prepare meeting agendas, minutes, action items, and follow-up communications.
  • Develop and maintain positive and professional relationships with clients.

Commercial& Business Development Support

  • Support the Business Development team in managing prospective and existing client accounts.
  • Assist in preparing quotations, proposals, presentations, NDAs, service agreements, and other client-related documents.
  • Coordinate with relevant internal teams to obtain technical, regulatory, manufacturing, quality, and commercial information required for client responses.
  • Monitor the progress of quotations and proposals and ensure timely follow-up with clients.
  • Maintain accurate records of client enquiries, opportunities, communications, and follow-up activities.
  • Support the Business Development team in preparing for client meetings and presentations.

Internal Coordination

  • Coordinate effectively with Business Development, Regulatory Affairs, Manufacturing, Technical Transfer, Quality Assurance, Supply Chain, Finance, and other relevant functions.
  • Follow up with internal stakeholders to ensure timely responses to client requests.
  • Help ensure that client requirements are clearly communicated to the relevant internal teams.
  • Support the smooth handover of confirmed projects from the commercial team to the project execution team.
  • Escalate important client issues or delays to the relevant manager in a timely manner.

CRM &Reporting

  • Maintain and regularly update client and opportunity information in the company's CRM system.
  • Ensure that client communications, enquiries, quotations, and follow-up activities are properly recorded.
  • Prepare regular client engagement, opportunity pipeline, and activity reports as required.
  • Maintain organized and up-to-date client documentation.

Client& Market Support

  • Support participation in exhibitions, conferences, webinars, and other industry events.
  • Assist with preparation of company presentations, capability materials, and other client-facing materials.
  • Conduct basic market and client research to support business development activities.
  • Monitor relevant client and market developments and share useful information with the Business Development team.

General

  • Maintain confidentiality of client and company information.
  • Contribute to continuous improvement of client engagement and commercial support processes.
  • Perform other duties and responsibilities as assigned by the supervisor or Management.

REQUIREMENTS

  • Good written and verbal communication skills in English.
  • Strong interpersonal and customer service skills with a professional and positive attitude.
  • Good organizational and coordination skills with strong attention to detail.
  • Ability to communicate effectively with different internal functions and external clients.
  • Proactive, responsible, and willing to follow up and take ownership of assigned tasks.
  • Ability to manage multiple tasks and prioritize activities effectively.
  • Good working knowledge of Microsoft Office, particularly Word, Excel, and PowerPoint.
  • Experience with CRM systems is an advantage.
  • Willingness to learn about pharmaceutical manufacturing, CDMO services, and regulatory services.
  • Willing to travel occasionally for client meetings, exhibitions, conferences, and other business activities.

EDUCATION& EXPERIENCE

  • Bachelor's degree in Pharmacy, Pharmaceutical Sciences, Life Sciences, Biotechnology, Chemistry, Business Administration, Marketing, Communications, or other relevant disciplines.
  • 1–3 years of experience in client engagement, customer service, sales support, commercial operations, business development support, project coordination, or a related field.
  • Experience in the pharmaceutical, biotechnology, CDMO, CRO, healthcare, or related industries is an advantage.
  • Fresh graduates with strong communication, organizational, and interpersonal skills may also be considered.
  • Basic knowledge of pharmaceutical products, manufacturing, CDMO services, or regulatory affairs is an advantage but not mandatory.
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