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Open nowPosted 22 days ago

Specialist for Virtualized Environments

MyCareersFuture94,028 open roles

Pay
SGD 6,000 – SGD 7,500 a month
Where
West, Singapore
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Your applicationOpen nowSpecialist for Virtualized EnvironmentsMyCareersFuture · West, Singapore

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  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 22 days ago

The posting

Working hours

  • Specialist will team up and rotate with the existing team to support our 5 x 24 operation model, depending on the shift requirement, Shift 1: 08:00 - 17:00 SGT Shift 2: 14:00 - 23:00 SGT Shift 3: 23:00 - 08:00 SGT
  • On call during weekends and holidays

Location

Singapore

Job Description

3rd level support for virtualized environments (based on Citrix On-Premises/Citrix Cloud and MS Azure)

  • 3rd level tickets
  • Vendor ticket handling with e.g., Microsoft, Citrix
  • Debugging
  • Setup and maintenance of Citrix / Azure infrastructure
  • Continuous service and stability improvements
  • Hardware support for Client Virtualization infrastructure (on-site in Singapore) in collaboration with the local Data Center team
  • Accountability for monitoring and patching of infrastructure
  • Automation of tasks using e.g., Ansible, AWX, Python, C#, and PowerShell
  • Participation in technical team sync calls
  • Architectural changes on all Citrix and Azure landscapes
  • Packaging and deployment of software using PowerShell / Ansible for all landscapes
  • Participation in internal customer meetings, Windows Terminal Service, Virtual Desktop Infrastructure, customer Demo and Education Cloud (virtual sales landscape used for customer demos)

Pre-requisites

  • Experience Level: Level 3
  • More than 6 years of Experience in IT with a minimum of 4 years in Citrix administration and 2 years in Azure administration.
  • Experience in working in a large organization with globally distributed personnel, functions, and operations.
  • Strong IT infrastructure knowledge (Server hardware, network, patching, authentication, policies, Windows operating systems)
  • Experience 3rd level support of virtual workplace environments based on Citrix and Azure products
  • Ability to think independently and find solutions to complex issues from different sources

Education

  • Bachelor's Degree in Computer Science / Information Technology / Engineering
  • Desirable professional education or equivalent certification (Citrix, Microsoft Server, MS Azure)

Expert Knowledge

  • Citrix
  • MS Azure
  • Windows Operating Systems

Good knowledge

  • Citrix Provisioning Services
  • XenServer / VMWare
  • Citrix ADC (aka NetScaler)
  • Citrix StoreFront
  • Citrix Cloud
  • PowerShell
  • Chef

Desired

  • SQL
  • SCOM
  • SCCM
  • Ansible/AWX
  • Google Cloud Platform
  • ITIL
  • Planning
  • Advanced PowerShell scripting
  • HP Hardware

Hands on experience | Skillset

  • Upgrading and updating Infrastructure Components
  • Building and operating Citrix Environment
  • Profile Management Windows Roaming Profile – Citrix UPM – MS FSLogix
  • Setup and maintenance of Citrix / Azure infrastructure
  • Support multi-cloud platforms
  • Architectural changes on Citrix landscape
  • Handling of 3rd level support (incidents and service requests)
  • Vendor ticket handling with Microsoft, Citrix, HP
  • Debugging with the right set of Tools
  • Troubleshooting of Citrix and Azure based problems with good understanding of fundamentals
  • Troubleshooting based on various monitoring tools (SCOM, Azure Insights, Uber Agent, NexThink)
  • Continuous service and stability improvements
  • Hardware support for Client Virtualization infrastructure (on-site in Singapore) in collaboration with the local Data Center team
  • Accountability for monitoring and patching of infrastructure
  • Automation of tasks using Ansible, AWX, Python, C# and PowerShell
  • Handling SSL Certificates
  • On-call only for weekends and public holidays
  • Participation in technical team sync calls
  • Participation in internal customer meetings
  • Packaging and deployment of software using SCCM / PowerShell / Ansible/AWX
  • Perform evaluation and testing of any new Citrix client or Windows client
  • Perform periodic and emergency systems maintenance including patching.
  • Coordinate with third-party suppliers and SAP internal departments on related support activities
  • Coordinate with various teams for the daily operations, plan and execute scheduled activities
  • Effective analysis: Ability to listen, analyze and summarize
  • Ability to work in stressful situations
  • Outstanding communication skills

Process expectations

  • Follow agreed processes and procedures for ticket resolution
  • Have a pro-active approach to identify, co-ordinate and resolve tickets
  • Be a team player and interact/help team members/cross functional teams to achieve faster issue resolution
  • Follow/improve SLA resolution timings
  • Participate and contribute on continual service initiatives/improvements.
  • Contribute to create and update the knowledge articles. Update documents and share them with the operation line manager for review and approval.
  • Keep updated on new technologies and request training if needed.
  • Communicate with identified users appropriately via all approved media.
  • Adhere to shift timings and complete the assigned tasks
  • Hand over pending issues/tasks to incoming shift with all details, as per the defined shift handover process
  • Act as a backup personnel, as/when needed
  • Handle Escalation Process
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