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Open nowPosted 2 days ago

Specialist, Quality Management (Complaint Management)

MyCareersFuture92,057 open roles

Pay
SGD 4,000 – SGD 5,500 a month
Where
East, Singapore
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Your applicationOpen nowSpecialist, Quality Management (Complaint Management)MyCareersFuture · East, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market. MyCareersFuture postings stay open a median of 1 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 2 days ago

MyCareersFuture median: 1 days open

The posting

Key Purpose

Support and maintain Quality Management and Environmental Management Systems by overseeing complaint handling, post-market activities, quality performance monitoring, environmental compliance, and audit support. Ensure compliance with regulatory requirements while driving continuous improvement across quality processes.

Key Responsibilities

  • Manage customer complaints, investigations, and complaint resolution activities for medical devices.
  • Coordinate and support post-market activities, including Field Corrective Actions (FCA), recalls, and regulatory reporting.
  • Monitor and maintain risk management activities related to complaint handling and post-market surveillance.
  • Track, analyze, and report quality KPIs, objectives, and performance metrics.
  • Support Environmental Management System (EMS) initiatives, environmental reporting, and ECO Track management.
  • Assist with internal and external audits, including audit preparation, documentation, and follow-up actions.
  • Support regional quality meetings through data consolidation, reporting, and presentation preparation.
  • Collaborate with cross-functional stakeholders to drive compliance and continuous improvement initiatives.

Requirements

  • Minimum 2 years of Quality Assurance experience within the medical device industry.
  • Certified Internal Auditor for ISO 13485, ISO 9001, and/or ISO 14001 preferred.
  • Knowledge of ISO 13485, ISO 9001, ISO 14001, ISO 27001, and Workplace Safety & Health (WSH) requirements.
  • Experience in complaint handling, post-market surveillance, and quality management systems.
  • Experience in data analysis, KPI monitoring, and quality reporting.
  • Proficient in Microsoft Office applications.
  • Strong communication, stakeholder management, and problem-solving skills.
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