The posting
Location: East Region – Pasir Ris Salary: Up to $3,800/month Employment Type: Full-Time Working Hours: Retail hours, including weekends and Public Holidays
Company Benefits
- 13th Month Bonus (AWS)
- Annual Salary Increment
- Monthly Sales Incentives
- Comprehensive Hospitalisation & Medical Insurance
- 14 Days Paid Annual Leave
Job Responsibilities
Store Operations Management
- Manage the daily operations of the retail store, including opening and closing procedures, cash handling, inventory management, and maintaining store cleanliness and organisation.
- Ensure smooth store operations while adhering to company policies, procedures, and service standards.
- Monitor stock availability, conduct inventory checks, and support effective inventory management.
Sales & Business Performance
- Drive store sales performance by achieving sales targets and implementing strategies to improve revenue growth.
- Analyse sales performance data, identify areas of improvement, and implement initiatives to maximise sales opportunities.
- Monitor store expenses and recommend cost-control measures to enhance profitability.
Team Leadership & Staff Management
- Lead, coach, and motivate the retail sales team to achieve sales targets and deliver excellent customer service.
- Conduct staff training, provide performance feedback, and support employee development.
- Manage manpower planning, staff scheduling, and daily team operations.
Customer Service Excellence
- Ensure consistent delivery of high-quality customer service and a positive shopping experience.
- Handle customer enquiries, feedback, and complaints professionally.
- Build strong customer relationships and enhance customer loyalty through excellent service.
Visual Merchandising & Store Presentation
- Oversee product displays, visual merchandising, and store presentation according to company guidelines.
- Ensure the store environment remains organised, attractive, and aligned with brand standards to maximise sales opportunities.
Marketing & Promotions Support
- Support the implementation of marketing campaigns, promotional activities, and in-store initiatives.
- Monitor customer feedback and provide insights to management to improve store performance.
Safety, Security & Compliance
- Ensure compliance with store safety, security, and loss prevention procedures.
- Implement measures to minimise stock loss and safeguard company assets.
Stakeholder Management
- Build and maintain positive relationships with customers, suppliers, and vendors.
- Collaborate with internal teams to ensure smooth communication and efficient store operations.
Job Requirements
- Minimum GCE O-Level qualification; Diploma/Degree in Business, Retail Management, or related disciplines is preferred.
- Minimum 5 years of retail experience, with at least 3 years of experience managing a retail store.
- Proven track record in achieving sales targets, managing KPIs, and driving store performance.
- Strong understanding of retail operations, inventory management, manpower planning, and profitability management.
- Excellent customer service and communication skills with the ability to handle customer enquiries and complaints professionally.
- Strong leadership and people management skills with experience coaching and developing retail teams.
- Good organisational, problem-solving, and decision-making skills.
- Willing to work retail shifts, weekends, and Public Holidays.
Preferred Experience:
- Candidates with experience in optical retail, eyewear, luxury retail, fashion retail, or lifestyle retail will have an advantage.
- Strong passion for sales, customer engagement, and delivering excellent customer experiences.
📩 Apply Now!
Send your updated resume in MS Word format to: [email protected]
Please include:
- Current & Expected Salary
- Availability / Earliest Start Date
- Notice Period (if applicable)
Only shortlisted candidates will be contacted.
Vanessa Chua Peng Teng (R25158315) Recruitment Consultant
CREW by HRnet | HRnet Ventures Pte Ltd EA Licence No.: 24C2435



