The posting
The Role
- Responsible for achieving customer satisfaction, sales and profit target for the store
- Provide efficient and effective management of operations team in merchandising, operating disciplines and outlining business strategies
- Responsible for the strict compliance of all established Standard Operating Procedures (SOP) and personnel policies by all divisions by conducting routine supervision and follow through
- Formalize strategy and establish business plan to optimize sales, margin, profits and manage shrinkage
- Involve in the analysis and forecast of market trend to assist store to stay ahead of competition
- Ensure all merchandising, corporate strategies and directives are implemented and executed with excellence to achieve operating effectiveness
- Ensure each department manage their inventory level and stock holding days without affecting product availability at selling floor to optimize sales
- Ensure adherence to HR policies at store level to maintain a well coordinated and cohesive organization structure
- Conduct daily walk-through of the store, roll call, briefing and communication daily to inform staff of key objectives, customer feedback, and sales comparison and to ensure operations runs smoothly
- Provide appropriate coaching and support to the team to develop a high performance team
- Any other adhoc duties as per assigned
About You
- Comfortable to work on a 6 days’ week schedule (work day as per rostered)
- Willing to stand for long hours and enjoy interacting with customers
- Physical fit to carry 10-15 kg products
- At least 5 years managerial experience in the Retail industry



