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Open nowPosted 9 days ago

Store Operations Lead

MyCareersFuture94,028 open roles

Pay
SGD 4,000 – SGD 5,000 a month
Where
North-East, Singapore
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Your applicationOpen nowStore Operations LeadMyCareersFuture · North-East, Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 9 days ago

The posting

Duties and Responsibilities:

  • Oversee and manage assigned outlets, including operational planning, manpower planning and overall outlet performance.
  • Complete intensive operational training at designated outlets within the stipulated timeline, including shift work as required.
  • Assist Management in establishing and developing operating policies, systems and processes to support the organization's continued growth and operational scalability.
  • Monitor and drive the sales performance of assigned outlets, identifying areas for improvement and implementing appropriate action plans.
  • Attend regular operational meetings to review performance, address operational issues and implement solutions to support sustainable business growth.
  • Conduct regular Outlet Examinations and training programmes to assess operational standards, support staff development and facilitate promotion readiness.
  • Participate in investigations relating to customer complaints, particularly those involving service standards and product quality, and recommend appropriate corrective actions.
  • Review the performance of Store Managers and outlet employees, provide constructive feedback and implement corrective or improvement measures where necessary.
  • Monitor and manage outlet operating expenses and inventory usage to ensure effective cost control and operational efficiency.
  • Develop, motivate and retain subordinates, particularly high-performing employees, to support their career development and achieve the required quality, productivity and performance standards.
  • Provide operational support to outlets when required, including assisting with manpower shortages and other urgent operational needs.
  • Lead or support operations-related projects, including new product testing, supplier and vendor management, POS system training and other initiatives that contribute to business development and operational improvement.
  • Perform other duties and responsibilities as assigned by Management from time to time.

Requirements:

  • Candidates possess a Degree in any field is preferred.
  • At least 3 years of relevant management experience, preferably in the beverage or F&B chain industry.
  • Willingness to undergo intensive outlet-based training to gain a thorough understanding of the Company’s operations, SOPs and service standards.
  • Passionate about the F&B industry, with a strong interest in outlet operations and operational processes.
  • Willing to work on weekends and public holidays as required.
  • Able to thrive in a fast-paced environment and manage multiple priorities effectively.
  • Resilient and adaptable to changes, with a positive attitude towards new challenges and responsibilities.
  • Able to work independently as well as effectively within a team.
  • Service-oriented, with strong time management, organizational and project coordination skills, and the ability to manage multiple projects simultaneously.
  • Excellent interpersonal and communication skills, with the ability to interact effectively with employees at all levels.
  • Proficient in Microsoft Office applications, particularly Word, Excel and PowerPoint
  • Able to commence immediately or within short notice will be an added advantage.
  • We regret to inform you that only shortlisted candidates will be notified.
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