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Open nowPosted 14 days ago

Student Services Executive

MyCareersFuture94,028 open roles

Pay
SGD 2,500 – SGD 3,000 a month
Where
Central, Singapore
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Your applicationOpen nowStudent Services ExecutiveMyCareersFuture · Central, Singapore

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 14 days ago

The posting

Overview:

The Student Services Executive plays a key role in supporting the smooth and effective delivery of the school’s Academic Programmes and student support services. This role requires a balance of independent initiative and team collaboration, handling both routine responsibilities and ad hoc projects as assigned. The position reports directly to the Head of Student Services.

Responsibilities:

Administrative Support for Student Services:

  • Manage all matters related to Student's Pass (STP), including but is not limited to submissions through the SOLAR system, STP appeals, updates, and renewals, communication with ICA and student guardians
  • Assist international students with relocation and settling into life in Singapore
  • Handle student enrolment processes, including but is not limited to creation of student email addresses, set-up of accounts in the Learning Management System (LMS) and coordination of onboarding documents and information

Data and Records Management:

  • Ensure that student P-files are properly maintained and updated
  • Maintain accurate and timely updates of student databases
  • Prepare and file daily and monthly reports related to student services and regulatory compliance

Quality Assurance & Survey Administration:

  • Support the QA/Registrar team with monthly certificate preparation and distribution
  • Serve as the SurveyMonkey Administrator - Disseminate End-of-Module and End-of-Course Surveys Compile and file survey results for review and reporting

Student Support and Communication:

  • Respond professionally and promptly to student and learner enquiries
  • Provide assistance and guidance related to school services, attendance, and enrolment
  • Attend to student feedback and resolution of issues as needed

Examinations and Meetings:

  • Serve as invigilator for examinations, both scheduled and as needed
  • Assist in meeting preparation, including coordination of schedules, taking and distributing minutes of meetings

General and Ad Hoc Duties:

  • Ensure courteous, professional communication at all times
  • Carry out any additional duties or responsibilities assigned by Management
  • Demonstrate flexibility and willingness to work beyond standard hours during peak periods or special projects
  • Acknowledge that this job description may evolve based on business and operational requirements

Requirements:

  • Minimum 1 year of relevant experience in administrative or student services roles
  • Added advantage if candidate has knowledge of the SOLAR system and ICA Student Pass processes
  • Strong organizational skills with high attention to detail
  • Effective communication skills (verbal and written)
  • Tech-savvy with proficiency in Microsoft Office and digital survey tools
  • Ability to handle confidential information responsibly
  • A service-oriented mindset with cultural awareness, especially in a multicultural educational environment

Working Conditions:

  • Full-time, Monday to Friday (9AM to 6PM); additional hours may be required for events, meetings, or projects
  • Office-based with regular interaction with students, faculty, and external authorities
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