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Open nowPosted 14 days ago

Supervisor

MyCareersFuture94,028 open roles

Pay
SGD 3,200 – SGD 5,800 a month
Where
Central, Singapore
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Your applicationOpen nowSupervisorMyCareersFuture · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 14 days ago

The posting

Job Title: Supervisor (Service Operations)

Job Summary

The Supervisor is responsible for overseeing daily service operations, ensuring high service standards, managing staff performance, and maintaining customer satisfaction. This role acts as a bridge between management and frontline employees, ensuring smooth and efficient service delivery.

Key Responsibilities

1. Operations Management

  • Supervise daily operations to ensure services are delivered efficiently and on schedule
  • Monitor workflow, staff allocation, and service quality
  • Resolve operational issues promptly to minimize disruption

2. Staff Supervision & Training

  • Lead, guide, and motivate frontline staff
  • Conduct on-the-job training for new and existing employees
  • Prepare duty rosters and manage attendance
  • Ensure staff comply with company policies and procedures

3. Customer Service

  • Handle customer inquiries, feedback, and complaints professionally
  • Ensure a high level of customer satisfaction and service standards
  • Build and maintain positive customer relationships

4. Quality Control

  • Ensure service quality meets company standards and client expectations
  • Conduct regular checks and inspections
  • Implement improvements where necessary

5. Sales & Performance (if applicable)

  • Monitor team performance against KPIs or sales targets
  • Upsell services or products where appropriate
  • Prepare performance reports for management

6. Compliance & Safety

  • Ensure adherence to workplace safety, hygiene, and regulatory requirements
  • Maintain proper documentation and reporting
  • Enforce discipline and safe work practices

7. Administrative Duties

  • Prepare daily/weekly reports
  • Manage inventory, supplies, or equipment (if applicable)
  • Coordinate with management on staffing and operational needs
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    The review screen in CV Rocket: how each CV was read, round by round.

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3×

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