The posting
Key Responsibilities
- Oversee daily production quality checks, hygiene inspections, and operational monitoring in the central kitchen.
- Handle quality issues, customer complaints, and lead investigations with corrective actions across kitchen and outlets.
- Manage and train the QA team; conduct training for outlet staff on hygiene, food handling, and QA procedures.
- Maintain proper QA documentation, records, audit reports, and traceability systems.
- Monitor raw material and supplier quality; support supplier audits where required.
- Drive continuous improvement initiatives to reduce defects, improve product consistency, and enhance overall food quality.
- Support new product development with QA testing, shelf-life validation, and outlet trial monitoring.



