The posting
Responsibilities
- Manage daily floor operations and maintain consistent service standards.
- Attend to guests, take orders, and provide menu and beverage recommendations.
- Support upselling of menu items and beverages.
- Coordinate closely with the kitchen and service team to ensure smooth and timely service.
- Handle guest feedback and service recovery professionally.
- Assign daily tasks, manage shift schedules, and monitor hourly output.
- Deliver orders to guests in a timely manner.
- Guide junior service staff and ensure proper table setup, presentation, and service etiquette.
- Provide outstanding customer service and address any guest queries or concerns.
- Prepare and manage staff duty rosters and shift schedules to ensure sufficient manpower coverage.
- Monitor stock levels of bulk spices and packaging materials to prevent shortages.
- Contributes to daily,holiday and theme menus in collaboration with supervisor.



