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Open nowPosted 7 days ago

Supervisor, Guest Service

MyCareersFuture94,028 open roles

Pay
SGD 3,000 – SGD 3,500 a month
Where
Singapore
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Your applicationOpen nowSupervisor, Guest ServiceMyCareersFuture · Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 7 days ago

The posting

You will assist the Manager or Assistant Manager, Guest Service in overseeing the daily guest service operations in our Serviced Residence. You will also create a lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service. Responsibilities

You will:

• Assist to review standards according to operating procedures and provide support in preparing operational reports to the Management

• Promote teamwork and quality service within the team and coordination with the other departments

• Assist to manage the smooth operations of the department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the ground

• Assist residents with check-in and check-out procedures

• Ensure all residents are attended to at the Front Desk

• Issue apartment access key cards

• Attend to and anticipate all residents' queries and needs

• Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements

• Manage residents’ accounts, information and apartment availability in the system

• Perform simple bookkeeping

• Make and confirm reservations

• Assist with the onboarding process for new employees

• Respond to walk-ins, emails, calls and assist with queries and requests

• Handle and record resident feedback and complaints, and refer them to managers

• Perform related tasks as assigned Job Requirements

You have:

• At least 3 years of relevant work experience, preferably in the hospitality industry and in a Supervisory role • Attained at least a Degree, Diploma or Higher NITEC in Hospitality, Hotel Management, or an equivalent qualification

• Service-oriented

• Supervisory skills

• Passion for coaching and guiding

• Passion in learning a variety of tasks, including handling paperwork and managing a team

• Willingness to perform shifts

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    The review screen in CV Rocket: how each CV was read, round by round.

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